Required Skills and Experience

5+ years of SAP Service Cloud experience and a proven track record supporting

enterprise-scale customer service platforms in a BAU workplace. The individual

should be capable of managing incidents, delivering minor enhancements,

supporting releases, and acting as a trusted advisor to business stakeholders

while ensuring platform stability and continuous improvement.

Solid functional knowledge of SAP Service Cloud, including but not limited to

Ticket Management

o Customer and Contact Management

o Service Level Agreements (SLAs)

o Work Distribution and Routing Rules

o Knowledge Base and Service Processes

o Agent Desktop

o Quote management
Proven experience in BAU application support, including:

o Incident and problem management

o Root cause analysis and issue resolution

o Service request fulfilment

o User support and troubleshooting

o Defect management and ongoing system maintenance




Hands-on experience with SAP Service Cloud configuration, including but not

limited to:

o Business Roles and Work Centres

o Fine Tuning and Business Configuration

o Workflow and Approval Configuration

o Business Rules and Validation Rules

o Form and Screen Adaptation
Solid understanding of integration touchpoints between SAP Service Cloud and

SAP ECC, including customer, product, and master data replication.
Experience supporting and coordinating with middleware and integration teams

using SAP CPI.
Ability to gather and analyse business requirements, perform impact

assessments, and translate requirements into functional solutions and system enhancements.

Experience with:

o User Acceptance Testing (UAT)

o Regression Testing

Pay: $800.00 – $900.00 per day

Work Location: In person

📌 Sap Functional Consultant Sydney
🏢 BMP Technologies
📍 Sydney