Outstanding penalty rates with nights and weekend work
An interesting role with a good mix of admin, people, and pets!
Lovely supportive team culture

Join a passionate and supportive team at Animal Emergency Service (AES), an after-hours Emergency and Critical Care hospital in Jindalee. As the welcoming face of our hospital, you’ll support clients and their pets during times of critical need while working alongside a dedicated veterinary team.

About the Role
As a Client Care Representative, you will manage front-of-house operations including client communication, scheduling, administration, and patient admissions and discharges. Your empathy, professionalism, and ability to remain calm under pressure will help create a smooth and compassionate experience for both clients and referring vets.
This is a Casual role with a mix of early morning, night, weekend, and public holiday shifts.

Key Responsibilities
Provide exceptional service via phone, email, and in person
Coordinate patient admissions and discharges with accurate records
Support invoicing, payments, and general administration
Assist with client follow-ups and promotional activities
Communicate with warmth, empathy,



and professionalism
Participate in team meetings and training initiatives

What We’re Looking For
Experience in a client service or administrative role ideally in the veterinary industry
Solid communication and organisational skills
High emotional intelligence and resilience in a fast-paced workplace
IT Proficiency
Availability to work a variety of evenings, nights, weekends, and public holidays

Why Join Us?
Hourly rate from $34.24/hr + super + penalty rates
Join Australia’s largest employee-owned veterinary group
Fitness Passport – discounted gym memberships
Pet wellbeing discounts on treatments and products
Employee Assistance Program and wellbeing initiatives
Training, development, and internal career opportunities
Flexible rosters supporting work-life balance
Supportive, values-led leadership team

At AES, we value kindness, professionalism, and genuine care. If you’re ready to be part of a team making a real difference in emergency veterinary care, apply today as applications will be reviewed as they are received.

📌 Client Care Representative Jindalee (Australia)
🏢 Animal Emergency Australia
📍 Australia