About the role

As Club Supervisor, you will take responsibility for the Club's day-to-day operations during your shift. You will be a visible leader on the floor, supporting our teams, making decisions, managing operational issues and ensuring our members and guests receive a consistently high level of service. You will gain experience across our Gaming, Reception, Food & Beverage, Bars, functions, promotions and entertainment operations.

Key responsibilities
Lead the Club's daily operations during your shift
Provide direction, support and coaching to operational teams
Manage customer enquiries, complaints and service recovery
Ensure high standards of member and guest service
Oversee gaming operations, cash handling and large payouts
Monitor responsible gambling, RSA and regulatory compliance
Manage incidents, emergencies, security and WHS matters
Monitor staffing and make operational decisions throughout the shift
Complete shift reports and provide transparent operational handovers
Support Club promotions, functions,



events and major trading periods

About you
Previous supervisory or leadership experience
Strong hospitality and customer service experience
Confidence making decisions and managing challenging situations
Excellent communication and people skills
A qualified and solutions-focused approach
Strong operational awareness
Current RSA and ARCG qualifications
Flexibility to work a rotating roster, including nights and weekends

Perks
A rotating 4-day, 38-hour week with a mix of day, night and weekend shifts
Pick up an additional shift and get paid for it
Meal Allowance while on shift
Ongoing training and career development
Genuine career advancement opportunities
A supportive leadership team focused on developing our people

About us

St Marys Band Club is looking for a Club Supervisor to join our leadership team.

📌 Club Supervisor Saint Marys
🏢 St Marys Diggers & Band Club
📍 Saint Marys