As a Claims Specialist in the General Liability Claims team, you will manage a portfolio of insurance claims from end to end, delivering timely, defensible, and client-centred outcomes. You will oversee all aspects of the claims process, including policy interpretation, reserving, negotiation, and resolution, while supporting VMIA's purpose of building a confident and resilient Victoria.

Key responsibilities
Manage a portfolio of liability claims from initiation through to resolution, ensuring defensible and client-focused outcomes.
Interpret policy coverage and legislative frameworks to assess indemnity, liability, and claim exposure.
Establish, monitor, and adjust claim reserves while assessing and negotiating settlements and recovery prospects.
Build and maintain solid relationships with clients, legal providers, mediators, and other stakeholders.




Manage sensitive and complex client interactions, including mediations and settlement forums.
Collaborate with internal teams across Claims, Legal, Strategy, Operations & Insights, Underwriting, and Risk Advisory functions.
Ensure claims documentation and records comply with regulatory, audit, and governance requirements.
Contribute to process improvements, uplift initiatives, and knowledge-sharing activities across the team.
Identify trends and insights within claims portfolios to support product development and improved claims responses.
Promote a positive, accountable, and learning-focused team culture aligned with VMIA values.

📌 Claims Specialist General Liability Melbourne
🏢 Victorian Managed Insurance Authority
📍 Melbourne