Do you want to work with an awesome bunch of clinicians and admin team members?

Do you have 2 or more years Reception experience?

Do you want a change of setting?

About Us

Futures In Mind is a large multi-disciplinary team of energetic and like-minded allied health specialists. We have a young enthusiastic multi-disciplinary team who love working together (in fact practical jokes are a daily occurrence!). Our team values are pivotal to our daily practice and include Compassion, Communication, Collaboration, Growing Together and FUN!

We are looking for an enthusiastic and energetic person to take on a part time administrative role in our Client Experience team.

Job Description
Welcome clients, families and visitors as if they have arrived at your home
Assist to schedule appointments
Answer the phone with a smile and always sound happy on the phone
Accurately record messages
Coordinate and maintain practitioners diaries
Promptly complete typing of documents at practitioner's requests
Scan completed client files to save on Practice Management Software.
Ensure all correspondence from practitioners is sent promptly
Comfort clients by anticipating their anxieties; answering their questions
Maintain the reception area, ensuring all confidential material is out of sight of clients,



keep area tidy and free of OHS risks
Maintain clients accounts by obtaining, recording, and updating personal and financial information.
Manage client concerns with understanding and compassion
Implement clinic Policies and Procedures daily
Demonstrate behaviour in line with our team values
Process EFTPOS / Cash payments
Process Medicare rebate for clients via Medipass software
Monitor stationery supplies and alert Team Leader of orders required
Note any maintenance issues that need attention

Essential Criteria
At least 2 years Reception/Administration experience
Current Working with Children Check
Flexibility to cover staff leave at short notice
Ability to worth both in a team environment and autonomously
Excellent time management and organisation skills
Ability to multitask
Punctual, reliable and honest with a robust work ethic
Excellent written & verbal communication skills
Eager to be part of the team and support colleagues
Experienced in Splose is an advantage but not a necessity
Immediate start
Attention to detail

How to Apply
Send your resume and a cover letter addressing all of the above and why you are the perfect fit for our team.

📌 Client Experience Officer / Receptionist Immediate Start Berwick
🏢 Futures In Mind
📍 Berwick