Join Podium IT in a senior Melbourne IT support role spanning complex troubleshooting, infrastructure, Microsoft cloud, networks, security and technical leadership for small business and healthcare clients. This role suits an experienced technician who can own complex support outcomes, contribute to projects and guide less experienced team members. You will work across client environments where reliability, communication and careful change management matter.

Responsibilities
Own escalated incidents and complex technical investigations through to resolution
Support and improve Microsoft 365, Azure, Windows Server, virtualisation, backup and network environments
Plan and implement infrastructure, migration, security and onboarding projects
Review technical risk and turn findings into transparent client recommendations




Maintain accurate standards, documentation and handover information
Mentor technicians and contribute to service quality and operational improvement.

Skills
Demonstrated experience in managed services or broad business IT support
Solid Microsoft 365, Windows Server, identity and endpoint administration
Solid networking knowledge across firewalls, switching, Wi-Fi, VPN, DNS and DHCP
Experience with backup, recovery, monitoring and security controls
Confident project delivery and change planning
Transparent, respectful communication with clients, vendors and technical colleagues.
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📌 Level 2–3 It Support Technician Melbourne (Australia)
🏢 Podium It
📍 Australia