AIA Australia is seeking a Senior Customer Resolution Specialist to join our team in Sydney or Melbourne, delivering an unrivalled customer experience. The role focuses on resolving escalated complaints, including complex IDR/EDR cases, while aligning with regulatory obligations and partner SLAs.
Based in a hybrid setup, you’ll prepare cases for independent reviews and recommend business improvements to reduce future disputes, supporting healthier, longer, better lives for our customers.
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📌 Senior Customer Resolution Specialist – Life Insurance New South Wales
🏢 AIA Digital+
📍 New South Wales
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