Hybrid: Customer Insights & Experience Design Leader Melbourne (Australia)

Hybrid: Customer Insights & Experience Design Leader Melbourne (Australia)

21 Aug
|
V/Line
|
Australia

21 Aug

V/Line

Australia

V/Line is seeking a Customer Insights and Design Manager to shape passenger experiences across the organisation. You will lead the insights function, translate feedback into action and partner with teams to deliver improvements.

This role blends strategy, research, facilitation and delivery, emphasising Voice of Customer activities and real-world impact. As a customer-focused leader, you will embed customer-centred thinking, run workshops, influence decisions, and drive capability building
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📌 Hybrid: Customer Insights & Experience Design Leader Melbourne (Australia)
🏢 V/Line
📍 Australia

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