An opportunity for an experienced IT Support or Systems Administrator to step into a broader infrastructure-focused role, combining hands-on end-user support with exposure to cloud, systems, security and DevOps practices.

This would suit someone who enjoys supporting users and solving problems on the ground, but wants to continue developing their technical capability across cloud and contemporary infrastructure.

What you'll be doing
Supporting cloud infrastructure, monitoring and operational activities
Scripting, automation, CI/CD and DevOps practices
Managing and prioritising support tickets, incidents and user requests
Playing a key role in a major office consolidation, including supporting the transition and stabilisation of the IT environment
Supporting and administering cloud environments across AWS and/or Azure
Assisting with user access, identity and authentication across platforms such as Okta, Entra ID/Azure AD and Microsoft 365
Supporting Windows and/or macOS devices, applications and endpoint settings
Troubleshooting connectivity, VPN, DNS and general infrastructure issues

You'll ideally come from an IT Support, Systems Administration,



Infrastructure Support or Cloud Support background and still enjoy being hands-on with end users.

We're looking for someone with:
Systems administration or infrastructure support experience
Working knowledge of AWS or Azure either is suitable, with experience across both beneficial
Some exposure to DevOps concepts and tooling, particularly CI/CD pipelines such as GitHub Actions or Azure DevOps
Experience with, or an understanding of, Infrastructure as Code and cloud provisioning
Basic scripting or automation capability using PowerShell, Bash or Python
An understanding of monitoring, alerting, incident response and troubleshooting within cloud or infrastructure environments
Microsoft 365 and identity/access management experience, ideally including Okta and/or Entra ID
An understanding of networking fundamentals including DNS, VPN and TCP/IP
A genuine desire to develop from IT support/systems administration into a broader cloud and DevOps-focused position

This is a outstanding opportunity for someone who doesn't want to move away from the people-facing side of IT, but does want to broaden their technical experience.

📌 Systems & Cloud Support Engineer Melbourne
🏢 Sharp & Carter
📍 Melbourne