Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, we also operate our own grocery and general merchandise retail businesses under Ocado.com.
We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million dollar Customer Fulfilment Centers (CFCs).
In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery via our local partner Coles.About the Role:Join the team to support our Customer Fulfilment Centre in Wetherill Park, NSW, Australia.Service Technicians play an key part in supporting the operation in our state of the art, automated Customer Fulfilment Centre, providing 1st response to engineering faultconditions, reactive and planned maintenance activities as well as proactive improvement works.
The role is a shift position that will require working days, nights and weekends.
Flexibility in working hours is also necessary to support Ocado's 24/7 operation.The day to day for a Service Technician may involve:Carrying out planned maintenance across the site in an accurate, timely and safe manner ensuring maintenance procedures are followedUpdate records of work activities, tasks carried out, parts used through stores and training givenWork closely with manufacturers, suppliers and internal departments in finding ways to improve process and increase machine reliability and performanceRespond to and diagnose equipment breakdowns,



resolving issues and action repairsAnalyse data to find solutions to improve MHE performance, providing reports where necessaryComplete quality inspections to ensure work is completed to a safe standardWork to and follow Health and Safety policies including those set by Ocado, Coles and Australian regulatory standards.
To seek guidance from the HS&E; team wherethere is uncertainty.About You:Some technical ability and understanding relating to automation hardware and software would be preferred, but training can be givenA formal engineering related qualification would be advantageousDemonstrable analytical skills with sound problem solving abilityGood communication and interpersonal skills, able to impart knowledge effectivelyto othersGood organisation skills, able to prioritisThis role involves working at heights using a variety of access equipment, so technicians need to be comfortable working at heightsWhat's In It for You:Subsidised Private healthcare.Access to salary sacrifice schemes.A range of amazing benefits, including Free Shares and Life Assurance.Access to Discounts+.12 weeks paid primary parental leave and 6 weeks paid partner parental leave (once relevant service requirements complete).
Access to our Employee Assistance Programme.Ocado is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.
*Applicants must have unrestricted working rights in Australia, as we are unable to offer visa sponsorship for this role.
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📌 Service Technician (New South Wales)
🏢 Ocado Group
📍 New South Wales