Location Canberra Ave &, Tom Price St,,Fyshwick, ACT, ****,AustraliaContact informationDescriptionPosition SummaryAs Quality Controller / Roadtester, you are the final checkpoint before any vehicle is returned to a Mercedes-Benz customer — the last set of expert eyes and hands to confirm that every repair has been completed correctly, completely, and to the Mercedes-Benz standard.
Nothing leaves the workshop until you are satisfied it is right.This role exists because our reputation is built on vehicles that are fixed properly the first time.
Through structured quality control inspections and thorough road testing, you verify that the customer's concern has genuinely been rectified, that all work on the job card has been completed, and that the vehicle presents flawlessly at handover.
Your judgement directly protects our come-back rate, our Quality of Service Work scores, and the trust our customers place in us.Your Key RelationshipsInternalExternalTechnicians and Apprentice TechniciansWarranty AdministratorMercedes-Benz Australia Technical SupportSublet and Specialist Service ProvidersAbout YouQualified Automotive Technician with a Certificate III in Light Vehicle Mechanical Technology or equivalentDemonstrated experience in a quality control, road testing, final inspection, or senior technician role within a franchised automotive dealershipMercedes-Benz or equivalent prestige brand experience highly regarded — familiarity with XENTRY/DAS and Mercedes-Benz repair and inspection standards advantageousStrong diagnostic awareness across mechanical, electrical, and electronic systems, with the ability to recognise incomplete or substandard repairs on inspection and road testA trained ear and feel for noise, vibration, and harshness (NVH) concerns and drivability faults, and the discipline to document findings accuratelyMeticulous attention to detail and the confidence to hold work back when it does not meet the standard — regardless of time pressureExcellent communication skills and the ability to provide transparent, constructive feedback to technicians and the Workshop ForemanSound understanding of WHS/OHS requirements within a workshop environmentValid driver's licence with a clean driving record — essential, as road testing customer vehicles is a core daily dutyKey ResponsibilitiesQuality Control InspectionsConduct structured quality control inspections on all completed vehicles before they are returned to service advisors for handover, verifying every line on the job card has been completed to Mercedes-Benz standardsIdentify through road testing with customers any drivability concerns,



document findings and work with the technicians to identify and rectify concerns.Confirm the customer's original concern has been rectified — not just that work has been performed — by reproducing and re-testing the reported fault wherever practicalInspect completed repairs for workmanship quality, including correct torque and fitment, fluid levels, fastener security, and the absence of leaks, warning lamps, or stored fault codesVerify all multi-point vehicle inspection (vehicle inspection report) items identified for repair have been actioned or accurately noted for the customer conversationEnsure service reminders, indicators, and vehicle settings are correctly reset, and that time, radio, seat, and mirror positions are restored where disturbedRoad TestingRoad test vehicles following repair in accordance with Mercedes-Benz road test procedures, using defined test routes appropriate to the repair performedRoad test with customers at drop off to identify and replicate reported drivability concerns.Assess drivability, braking, steering, transmission behaviour, driver assistance systems, and NVH characteristics, confirming the vehicle performs to Mercedes-Benz standardsDocument road test results on the job card accurately and completely, including kilometres travelled, faults observed, and confirmation of rectification — supporting warranty compliance and dispute defensibilityOperate customer vehicles with absolute care and in full compliance with road rules and Autosports Group driving policy at all times, ensuring vehicles are protected (covers, mats) and returned with appropriate fuel and presentationConduct pre-repair road tests with technicians where required to confirm and characterise reported faults before diagnosis commencesReturn any vehicle that fails quality control or road test to the Workshop Foreman immediately, with a clear written description of the defect — vehicles are never passed to a service advisor with known outstanding issuesRecord all quality control failures and rework events, supporting the Workshop Foreman and Service Manager with come-back and re-do analysis and root cause identificationIdentify recurring workmanship or process issues and contribute to corrective actions, technician coaching priorities, and process improvementsFlag any additional defects, wear items, or potential service sales opportunities identified during inspection or road test to the relevant service advisor before customer handoverDocumentation & ComplianceEnsure job cards, quality control checklists, and road test records are completed accurately and in full on every vehicle,



meeting Mercedes-Benz warranty and audit requirementsSupport warranty repair documentation accuracy by confirming claimed work has been performed and is evidenced correctlyMaintain quality control records in the dealership management system and workshop scheduling platform in a timely manner, so vehicle status is always current for the Workshop Controller and service advisorsPresentation & Handover ReadinessConfirm every vehicle is clean, free of grease marks and protective covers, and presented to Mercedes-Benz handover standards before release to the service advisorCoordinate with the wash bay / valet team to ensure vehicle presentation does not delay customer promise times, escalating at-risk vehicles to the Workshop Controller earlyStandards & ComplianceEnsure all inspection and road test activity is conducted in full compliance with Mercedes-Benz technical standards, warranty requirements, and Autosports Group policyAdhere to all WHS/OHS requirements within the workshop environment and on public roads, reporting hazards, incidents, and near misses promptlyReport any vehicle damage, however minor, immediately and honestly in accordance with Autosports Group policyComply with all Autosports Group Company Policies and the Employment HandbookPerformance IndicatorsPerformance in this role is assessed across the following areas:Quality & AccuracyProcess & ComplianceWorkshop quality control pass rateCome-back and re-do rateQuality of Service Work (QoSW) scoreRoad test documentation accuracy and completenessDefect detection and rework capture rateQuality control and road test completion on every eligible vehicleCustomer promise time support (QC turnaround time)Warranty documentation compliance contributionVehicle care and incident-free road testingWHS compliance and incident reportingGeneral ObligationsActively participate in all internal and external training programs relevant to your role, including Mercedes-Benz product and technical trainingProduce reports and quality information as requested by the Service ManagerWork cooperatively with all departments to support overall dealership performance and customer satisfactionMaintain a current and thorough working knowledge of Mercedes-Benz products, repair standards, and inspection processesCarry out other reasonable tasks and duties as requested by the Service ManagerComply with all Autosports Group Company Policies, the Employment Handbook, and applicable legislation at all timesWork Health & SafetyYou share responsibility for maintaining a safe workshop environment and carry a specific responsibility for safe vehicle operation on public roads.
This means adhering to all WHS/OHS requirements and road laws, reporting hazards, incidents, and near misses promptly, using all provided safety equipment, and actively contributing to a safety-first workplace culture in accordance with Autosports Group policy and relevant legislation.
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📌 Quality Controller (Canberra)
🏢 Autosports Group
📍 Canberra