Office Administrator / Operations CoordinatorTownsville Solar Clean and Bird Proofing Pty LtdTownsville, Northern QLDAdministration & Office SupportFull-timeFrom $30 per hour + super, depending on experienceTownsville Solar Clean is a growing local business specialising in solar panel cleaning, bird proofing, and gutter cleaning across Townsville and surrounding areas.We are looking for a reliable, organised, and detail-focused Office Administrator / Operations Coordinator to help manage the day-to-day admin, phones, bookings, customer communication, invoicing, scheduling, and office systems for the business.This is not just a basic reception role.
We are looking for someone who can take ownership of the office, keep the business organised, communicate well with customers and technicians, and grow into a larger office management role as the business continues to expand.What you can expectFull-time roleMonday to Friday roster, generally 7:00am–4:00pm, with breaks in accordance with employment obligationsFrom $30 per hour + super, depending on experienceOffice-based role, with potential for 1 work‐from‐home day once fully trainedLaptop suppliedPaid birthday leaveOngoing training and support$1,000 retention bonus available after 12 months of continuous employmentStable role with a growing local companyPositive team cultureAbout the roleYou will be responsible for helping run the admin and operations side of the business.
Your job will be to keep the office, phone, inbox, calendar, bookings, technician schedule, customer communication, invoices,



and systems organised.Your main tasks will include:Answering incoming callsMaking outbound calls to customersConfidently making sales/admin follow‐up callsCalling customers backBooking jobsManaging the calendar and technician scheduleSending quotesFollowing up quotesCustomer follow‐up before and after jobsManaging emails and customer enquiriesUpdating ServiceM8 and job notesUsing GoHighLevel, Gmail, Xero, spreadsheets, and other business systemsSending invoices and payment linksHelping with basic accounts adminAssisting with payroll if experienced and capableKeeping customer records accurateSupporting technicians with job informationHelping keep the business organised day to dayTaking ownership of office admin systems and improving them over timeEssential requirementsStrong organisation skillsHigh attention to detailFriendly and confident phone mannerConfidence making outbound callsConfidence making sales/admin follow‐up callsGood written communicationAbility to work independentlyAbility to manage multiple tasks at onceComfortable using computers, phones, emails, calendars, and office softwareReliable, punctual, and professionalFull working rights in AustraliaPreferred but not essentialExperience in admin, reception, scheduling, customer service, or operations coordinationExperience in a trade, construction, cleaning or home‐service businessExperience using ServiceM8, Xero, GoHighLevel, Gmail, or similar systemsPayroll experienceExperience managing bookings, technicians, or field staffTraining will be provided.About youYou are organised, friendly, and detail‐focused.
You can deal with customers confidently, keep track of moving parts, and work independently without needing to be chased.You are comfortable being the person who keeps the office under control.
You can manage calls, emails, bookings, follow‐ups, invoices, and daily admin while helping the technicians and customers get the information they need.The right person will become a key part of the business and will have the chance to grow into an Office Manager role as the company grows.
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📌 Office Administrator / Operations Coordinator (Townsville)
🏢 Townsville Solar Clean
📍 Townsville