Customer Monitoring and Assessment Team Lead - RetailReady to lead a team at the frontline of customer risk and financial crime prevention?
As regulatory expectations evolve and customer behaviour becomes more complex, this role plays a critical part in helping Tabcorp identify, assess and manage financial crime risks across our retail customer portfolio.
You'll join a growing and highly visible function where your leadership will strengthen team capability, enhance customer risk outcomes, and help protect the integrity of our business.Your role in actionReporting to the Senior Manager, Customer Monitoring and Assessment, you'll lead a team of analysts responsible for transaction monitoring, customer due diligence and customer risk assessments.
This role combines people leadership, operational oversight and financial crime expertise to ensure risks are identified, investigated and managed effectively while supporting business and regulatory obligations.
Specifically, you will:Lead, coach and develop a high-performing analyst teamGuide investigations into unusual customer behaviour and risksOversee customer due diligence and enhanced due diligence activitiesManage workflows to achieve quality, service and compliance standardsPartner with Risk, Compliance, Fraud and Technology stakeholdersDrive continuous improvement across monitoring and assessment processesWhat you'll need to succeedYou'll be a collaborative people leader who enjoys developing capability, improving operations and navigating complex customer risk matters.
You're comfortable balancing regulatory obligations with customer outcomes and can build strong relationships across a broad stakeholder group.
You'll also possess:Experience in financial crime, compliance,



fraud or customer riskProven ability to lead and develop operational teamsStrong understanding of anti-money laundering obligations and controlsAbility to assess complex information and make sound decisionsStrong stakeholder engagement and communication capabilityExperience within regulated environments will be highly regardedWhat's in it for youYou'll join a growing Financial Crime function where your work directly contributes to protecting customers, supporting regulatory compliance and strengthening business integrity.
This is an chance to lead an experienced team, build capability and make a meaningful impact in an area that continues to evolve and attract enterprise-wide focus.We know that when we belong, we thrive.
That's why we offer:Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave18 weeks paid parental leave for every new parent, no matter your roleTicketing to some of the country's biggest racing and sports eventsAccess to our leading wellbeing app and programs to help you be your bestA range of corporate discounts and special offers with leading retailersA diverse and inclusive culture where everyone belongsWho we areWe're Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology.
With a strong retail presence and a growing digital footprint, we connect customers wherever they play.
We're innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play.
Here, you'll belong where the action is and make Tabcorp your home ground.Join the actionReady to make Tabcorp your home ground?
Join a team that thrives on collaboration, inclusion, respect, and face to face connection.
We welcome and support people of all abilities - if you need adjustments during the process, email ******.
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📌 Customer Monitoring And Assessment Team Lead - Retail (New South Wales)
🏢 Tabcorp
📍 New South Wales