Medical Receptionist & Administration AssistantMelbourne Theranostic Innovation Centre – North Melbourne VICFull Time | 38 Hours Per WeekMonday to Friday | Rotating Roster between 7:30am and 5:00pmImmediate Start AvailableFull-time and part-time applications are encouraged.About MTICMelbourne Theranostic Innovation Centre (MTIC) is a leading specialist healthcare provider delivering advanced PET/CT imaging, theranostic treatments and clinical research.We combine innovative technology, clinical excellence and compassionate patient care, and pride ourselves on creating a supportive workplace where every team member plays an key role in the patient journey.Join our supportive team and become the friendly face our patients rely on from their very first interaction with MTIC.Learn more about our work at: the RoleWe are seeking an experienced Medical Receptionist to support the daily operation of our specialist PET/CT and Theranostics clinics in North Melbourne.As the first point of contact for patients, carers, referrers and visitors, you will play a vital role in creating a positive patient experience while ensuring the smooth coordination of appointments, billing and administrative processes.This is a busy, patient-focused role suited to someone who enjoys working with people, thrives in a healthcare environment, and takes pride in delivering exceptional service.Key ResponsibilitiesWelcome patients, carers and visitors in a professional and compassionate mannerManage incoming telephone calls,



referrals and patient enquiriesSchedule and coordinate patient appointments across multiple servicesPrepare and maintain accurate patient records and documentationProcess Medicare claims, patient billing, EFTPOS transactions and account enquiriesConfirm appointments and communicate preparation instructions to patientsLiaise with referring practitioners and healthcare providersProvide administrative support to clinical, therapy and research teamsImport and export medical images via PACS systemsMaintain patient confidentiality and comply with privacy and clinic policiesWhat We're Looking ForPrevious experience as a Medical Receptionist, Patient Services Officer, Booking Clerk, Medicare Administrator or Healthcare AdministratorExperience managing patient appointments within a busy healthcare environmentExperience with Medicare billing, patient accounts and EFTPOS processingExcellent communication and customer service skillsStrong organisational skills and attention to detailConfidence using medical software and learning new systemsA warm, professional and patient-centred approachReliability, professionalism and a commitment to confidentialityAbility to work collaboratively within a multidisciplinary teamHighly RegardedExperience in Radiology, Nuclear Medicine, Medical Imaging, Specialist Clinics or Hospital Outpatient DepartmentsExperience using RIS and PACS systemsExperience using Visage RIS
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📌 Medical Receptionist & Administration Assistant (Melbourne)
🏢 Melbourne Theranostic Innovation Centre
📍 Melbourne