Join a high‐performing Rewards & Loyalty Contact Centre TeamLocation: St Leonards - Close to Public TransportCareer Development and Global Brand ExposureContact Centre Representative - St LeonardsOutstanding workplace culture and employee experienceJoin a high‐performing Rewards & Loyalty contact centre teamHybrid work, career development and global brand exposureThe CompanyOur client is a global leader in payments technology, supporting millions of consumers and businesses worldwide.
With a large, well‐structured contact centre operation and a 24/7 service model, they deliver customer support across rewards, loyalty, and product assistance.
The organisation operates at global scale, offering access to best‐in‐class training, systems and customer experience standards.The RoleAs a Contact Centre Representative, you will manage inbound customer enquiries relating to orders, product details, returns, quotes, and general service needs.
You'll also support occasional outbound campaigns tied to sales or marketing initiatives.
Working within the Rewards & Loyalty team, you'll maintain accurate records, support customer satisfaction, and contribute to a high‐quality service environment.Key ResponsibilitiesHandle inbound customer calls across orders, product queries, returns and quotesRecommend alternative, cross‐sell or up‐sell productsSupport outbound telesales campaigns when requiredMaintain accurate manual and electronic recordsPrepare reports,



documents and data for analysisFollow quality, productivity and compliance standardsStay current on promotional programs and internal policiesComplete required training across product, policy and systemsMeet effectiveness, efficiency and schedule adherence targetsSupport additional tasks or projects aligned to your skillsWhat You Bring to the TableStrong customer service capability and explicit communication skillsHigher School Certificate (or equivalent)Experience in customer service, retail, hospitality or contact centreProficiency with MS Office and general computer literacyAbility to problem solve, multi‐task and adapt in real timeProfessional written, verbal and phone communication skillsCustomer‐focused approach with high attention to detailAbility to work autonomously and remain accountableBenefitsHybrid workplace environment with supportive team cultureIndustry‐leading customer experience certification and trainingCareer progression pathways within a global organisationAbout TEKsystemsWe're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a committed team working with over 6,000 clients across North America, Europe and Asia‐Pacific.
As an industry leader in talent solutions and technology services, we work with progressive leaders to drive change.
That's the power of true partnership.
TEKsystems is an Allegis Group company.
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📌 Contact Centre Representative (Victoria)
🏢 Teksystems
📍 Victoria