You will be responsible for helping lead the front-of-house team and ensuring the café operates smoothly, professionally and consistently every day.
This role is ideal for an experienced café manager, assistant manager, supervisor or strong hospitality/retail leader who enjoys working with people, keeping a business organised and taking ownership of day-to-day operations.Key responsibilitiesLeading and supporting the front-of-house teamMaintaining high customer service standardsHelping manage staff performance, training and developmentEnsuring cleaning, presentation and operational standards are maintainedHandling customer feedback and resolving issues professionallyCompleting general administration and paperworkAssisting with food safety, compliance and record keepingMonitoring sales, labour, waste and general shop performanceHelping coordinate promotions and new product launchesWorking closely with the owners,
Head Chef and Head BaristaAbout youConfident leading a teamHighly organised and reliableFriendly, skilled and great with customersComfortable having difficult conversations when requiredStrong with administration and paperworkConfident using computers, apps and social mediaCalm and organised during busy service periodsCommercially minded and aware of sales, labour and costsPrevious café or hospitality management experience highly regardedOpen to experienced retail managers, assistant managers and supervisors with strong leadership and operational skillsAbout usMark Daniels Patisserie is a busy, family-run café and patisserie located in Robina Town Centre.
We make and bake our products fresh on site and have built a strong team across our kitchen, coffee and front-of-house operations.
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