Smile Partners Australia – Shailer Park QLDAt SmileStyle Orthodontics, we're a leading orthodontic practice committed to making every patient feel valued and cared for.
Our patient-centric approach, combined with cutting-edge technology and a supportive work environment, makes us a outstanding place to build your career.We're seeking a Patient Concierge to join our team and act as the first point of contact in our practice!
You'll play a vital role in shaping each patient's journey - from the very first smile at the front desk to their final wave goodbye.The Patient Concierge reports to our Practice Manager and is an integral part of the front office team across our Shailer Park & Capalaba locations.This is a great opportunity to join a warm, professional and purpose-driven team where your role truly makes a difference.
You'll create calm, confident and positive patient experiences and work alongside a highly experienced specialist team.Our team enjoys a 4-day working weekWe love recognising and celebrating the achievements of our teamStrong training and support to advance your dental careerWe're a supportive, motivated, and fun working environment!
Access an Employee Assistance Programme and benefits including retail discounts & gym membershipsAbout YouOwn transport is essential,



to travel between Shailer Park & Capalaba practicesThis role combines high-level customer service with administrative support to provide excellent patient careYou have a warm, professional manner and a genuine love for excellent customer serviceAdvanced computer literacy is essentialStrong attention to detail, organisation, and communication skillsYou keen to learn, grow and contribute to the practiceAbout the RoleWarmly welcome patients and visitors with a friendly and professional approach.Answer telephone calls and emails promptly and provide accurate information regarding appointments and services.Efficiently manage the appointment schedule, including new patient consultations, commencement of orthodontic treatment, observations, treatment adjustments and periodic reviews.Support patients through the check-in and check-out process, including payment processing and scheduling follow-up appointments.Assist with the collection and review of medical histories, patient information and consent forms.Maintain a tidy and welcoming reception environment and uphold patient confidentiality at all times.Liaise closely with our clinical team to ensure timely, coordinated and exceptional patient care.
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📌 Patient Concierge (Brisbane)
🏢 Smile Partners Australia
📍 Brisbane