We are seeking a motivated M365 Support Analyst to support a large Defence environment.
This role is ideal for someone early in their career looking to build hands-on experience across Microsoft 365 technologies in a secure, enterprise setting.M365 Support Analyst - Microsoft 365Location & Working ArrangementsCanberra (Reid) or Melbourne (CBD or Laverton) or AdelaideOnsite requirement: Minimum 4 days per week (5 days preferred)Security RequirementsMust be an Australian CitizenNV1 AGSVA Security Clearance requiredKey ResponsibilitiesProvide support to users and business areas across Microsoft 365 servicesTroubleshoot and resolve issues via phone, email, and chatManage incidents and service requests through a ticketing systemSupportandadministerM365 services including:Exchange OnlineSharePointMicrosoft TeamsIntuneOneDrive for BusinessAzure Active DirectoryWork collaboratively within a hybrid,



multi-location teamMaintain clear and professional communication with stakeholdersContribute to continuous improvement and knowledge sharingParticipate in an on-call roster (including holiday periods if required)Skills & Experience0-3 years' experience in Microsoft 365 technologies(Azure AD, SharePoint, Teams, Exchange Online, Intune)Experience in an ICT support, service desk, or managed services environmentExposure to enterprise desktop/endpoint support (desirable)Familiarity with:SCCM / MECM / Windows 365 (desirable)Application packaging and deployment (desirable)Basic PowerShell scripting or automation (desirable)Experience working in Defence or large government environments (advantageous)What We're Looking ForStrong problem-solving and troubleshooting skillsExcellent communication and customer service skillsAbility to manage workload and prioritise tasks effectivelyWillingness to learn and grow within contemporary SaaS environments
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📌 Analyst (Melbourne)
🏢 Talent
📍 Melbourne