Woodforde Group is partnering with a growing Australian-owned business undergoing an exciting period of transformation.
As they continue to refine systems, enhance customer experiences, and strengthen operational processes, they are seeking a Customer Experience Coordinator who thrives on being part of positive change and making a genuine impact.Based in Richlands, this opportunity will suit someone who enjoys working in a fast-paced environment, takes pride in accuracy, and can remain calm and professional when managing customer concerns.
You'll join a cooperative team where ideas are welcomed, continuous improvement is encouraged, and your contribution will help shape the future of the customer experience function.What You'll Be DoingDeliver exceptional customer service via phone and email, even in challenging situationsProcess customer orders accurately and efficiently with a strong focus on detailResolve customer enquiries, complaints, and delivery issues with professionalism and empathyMonitor DIFOT performance and proactively manage customer expectationsWork across ERP systems (Pronto preferred) to maintain accurate records and order informationLiaise closely with operations, production, transport, and scheduling teams to ensure seamless service deliveryIdentify inefficiencies and contribute ideas that improve processes, customer outcomes, and team performanceSupport the business through ongoing operational improvements and change initiativesWhat We're Looking ForPrevious experience within customer service, customer experience, order processing,



or internal salesExceptional attention to detail and the ability to manage multiple priorities simultaneouslyResilience and professionalism when dealing with frustrated customers or complex issuesStrong problem-solving skills and a proactive approach to finding solutionsAdaptable and comfortable working within a business experiencing growth and operational changeConfident communicating with stakeholders across all levels of the organisationExperience using ERP systems, ideally Pronto, will be highly regardedPrevious experience within building products, construction, manufacturing, or a related industry preferredWhat's On Offer$75,000 - $85,000 + SuperOnsite parking and salary packaging optionsStructured onboarding and comprehensive trainingGenuine opportunity to influence processes and contribute to business improvement initiativesSupportive leadership team with an open-door approachCareer development opportunities within a growing organisationSocial and collaborative team environmentOwn transport requiredWhy This Role?
This is more than a customer service position.
It's an opportunity for someone who thrives under pressure, and takes satisfaction in turning customer challenges into positive outcomes.
If you're resilient, detail-focused, and motivated by the chance to contribute during a period of significant change and improvement, we'd love to hear from you.Learn more about Woodforde Group and how we can help you:At Woodforde Group we support and celebrate diversity and do not discriminate.
We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be.
All employment is decided on the basis of qualifications, experience, merit and business needs.
We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.
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📌 Customer Experience Specialist (Brisbane)
🏢 Woodforde Group
📍 Brisbane