Trinity Motors Pty Ltd is seeking an experienced Service Advisor to join our automotive service department in Cairns, QLD.
This is a full-time position.
As a Service Advisor, you will be the critical link between our customers and our service technicians, ensuring every client receives exceptional service and support.
Your role is essential to maintaining customer satisfaction, building long-term relationships, and driving the success of our service department.
You will be responsible for managing customer interactions, coordinating service schedules, and ensuring all work is completed to the highest standards.Key responsibilitiesGreeting customers in a skilled and friendly manner, understanding their service needs and vehicle concernsProviding accurate estimates and quotations for vehicle repairs and maintenance workScheduling service appointments and managing the workshop calendar efficientlyCommunicating with customers throughout the service process, keeping them informed of progress and any additional work requirementsPreparing work orders with detailed descriptions of customer requests and vehicle issuesCoordinating between customers, technicians and management to ensure timely job completionProcessing invoices, payments and warranty claims accuratelyBuilding and maintaining positive customer relationships to encourage repeat business and referralsIdentifying upselling opportunities for additional services or productsMaintaining accurate service records and customer database informationResolving customer complaints or concerns professionally and promptlyAssisting with administrative tasks related to the service departmentWhat we're looking forPrevious experience working as a Service Advisor in an automotive service environmentStrong knowledge of vehicle maintenance, repairs and automotive terminologyExcellent communication and interpersonal skills with the ability to explain technical information clearly to customersOutstanding customer service abilities with a commitment to achieving high levels of customer satisfactionProficiency with computer systems and automotive service management softwareAbility to multitask and manage multiple customer requests simultaneously in a busy environmentStrong organisational and time management skillsAttention to detail and accuracy in processing paperwork and financial transactionsProblem-solving skills and the ability to remain calm under pressureA professional appearance and positive attitudeValid driver's licence and reliable transportPreferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualificationsTrinity Motors Pty Ltd is committed to providing our team members with a rewarding work environment and competitive benefits.The PackageBase Salary: $75,000 per yearWeekly and Monthly KPI incentives: variable bonuses tied to performance.Drive Vehicle with FBT.OTE $****,000 per year plus super.Sign-on, Relocation & Retention Bonus: $10,000 paid over 12 months/Access to TWG Employee Benefit Program.The $10,000 bonus is designed to make your move stress-free - covering relocation costs and giving you financial certainty as you settle into Cairns life.Life in Cairns, More Than Just a JobGreat Barrier Reef & Daintree at Your DoorstepTwo of the world's greatest natural wonders,



right at your front door.
Weekend diving, snorkelling, and rainforest hikes become part of your normal life.Cairns enjoys warm, sunny weather almost every day of the year, perfect for outdoor enthusiasts, families, and anyone who's had enough of cold winters.Housing is significantly more affordable than Sydney, Melbourne or Brisbane.
Your dollar stretches further, meaning a better quality of life on a comparable income.Strong Community FeelCairns has a warm, welcoming community.
Your new employer actively supports local sports teams, charities and events, so you'll feel at home quickly.Cairns Airport offers direct flights to Brisbane, Sydney, Melbourne, and international destinations.
The rest of Australia is never far away.About usTrinity Motors Pty Ltd is a trusted automotive service provider serving the Cairns community with excellence and reliability.
We specialise in providing high-quality vehicle servicing, repairs and maintenance across a wide range of vehicle makes and models.
Our team is dedicated to delivering outstanding customer service and workmanship, ensuring that every vehicle that leaves our workshop is in perfect condition.
We pride ourselves on our qualified staff, modern facilities and commitment to customer satisfaction.
We are an established business with a strong reputation built on integrity, expertise and the pursuit of excellence in all that we do.
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📌 Service Advisor (Queensland)
🏢 Trinity Motors
📍 Queensland