We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs.
We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting‐edge lenses Varilux and Transitions lead the industry in innovation.
In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.
Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.We are seeking an experienced and enthusiasticField Engineer / Service Technician to join our Brisbane‐based team, supporting optometry and ophthalmic customers across Queensland.
As part of our strong sales and service team, you'll play a hands‐on role across the full device lifecycle - from installation, networking, and software updates through to maintenance, troubleshooting, and repairs.
With a diverse ophthalmic portfolio spanning consulting room furniture, OCTs, imaging devices, and retinal lasers, no two days will be the same.This role is perfect for someone who loves IT, problem solving, and brings a proactive, can‐do attitude.
You'll be supported by an experienced technician network across Australia and New Zealand, while playing a key role in the success of our Queensland sales team.Working at Optimed, part of EssilorLuxotticaGenerous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley,



Ray-Ban and Laubman & PankUp to 50% off Oakley eyewear and apparel throughout the year.Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.Your responsibilitiesEquipment installation, including associated system softwareRemote phone and online trouble shooting and IT supportDevice repairs at customer sites and in Service workshopEnsure that the equipment is prepared and QA complete prior to installationMaintain effective relationships and build trust with customersOngoing trouble shooting, learning and knowledge sharing amongst the Service teamLogging all faults within the company and manufacturer service systemsEffective communication and management of major repairs and escalations for complex issuesAbout youProven success in medical device service and support, ideally in a related fieldAble to complete manual movement of equipment, when requiredExcellent problem solving, analytical, trouble shooting skillsExcellent time management and planning skillsClear and helpful telephone manner and interpersonal skillsSelf-motivated, results-oriented, and able to work autonomouslyFlexible with work travel, with occasional overnight to stays support regional customersValid driver's licenseAs an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered.
We are committed to providing equal chance regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
#J-*****-Ljbffr

📌 Field Service Technician (Melbourne)
🏢 Sumner Park, AU #job-location.job-location-inline { display: inline; }
📍 Melbourne