Hybrid working environment with up to 3 days working from home after trainingComprehensive training and ongoing support from leaders invested in your developmentNo weekends or public holidays, with great working hours between 8:00am and 5:00pmRG146 qualification supported as part of your professional developmentGenuine long-term career pathways within financial services and superannuation
Why You'll Love This Role
Hybrid working environment with up to 3 days working from home after trainingComprehensive training and ongoing support from leaders invested in your developmentNo weekends or public holidays, with great working hours between 8:00am and 5:00pmRG146 qualification supported as part of your professional developmentGenuine long-term career pathways within financial services and superannuationCommencing Monday 5th October ****
About ESSSuper
For over 100 years, ESSSuper has proudly supported the people who serve Victorian communities.
As a profit-to-member super fund, ESSSuper supports more than 135,000 members and manages over $40 billion in assets on behalf of Victorian emergency services workers and their families.
Our purpose is simple: to grow and protect our members' superannuation and help them achieve the best possible retirement outcomes.
By putting members first, we provide trusted support, guidance and service throughout every stage of their financial journey.
Working at ESSSuper means being part of an organisation that makes a meaningful difference to the financial futures of the people who dedicate their careers to keeping Victorian communities safe.
About the Opportunity
We're seeking customer-focused professionals to join our Member Services team as Inbound Superannuation Consultants.
In this role, you'll be the first point of contact for our members, delivering exceptional service and support across a wide range of superannuation enquiries.
You'll use your problem-solving skills,



curiosity and customer-first mindset to help members navigate their superannuation and retirement needs.
No two days are the same.
You'll be exposed to a variety of enquiries and supported through a structured learning journey that will progressively build your knowledge and confidence across our products and services.
You'll receive comprehensive training and ongoing coaching, with opportunities to gain industry-recognised qualifications and establish a rewarding career in financial services.
Key Responsibilities
Provide outstanding customer service through inbound member callsIdentify and resolve member enquiries and concerns effectivelyProvide accurate information regarding ESSSuper products and servicesMaintain accurate and complete member recordsCollaborate with team members to ensure exceptional service deliveryContribute to a positive, supportive and high-performing team environmentRefer members to specialist services, including general or comprehensive advice where appropriateDevelop a strong understanding of superannuation and ESSSuper productsComplete RG146 accreditation as part of your ongoing development
What We're Looking For
Previous superannuation experience is not required.
We're looking for people who genuinely enjoy helping others, thrive in a customer-focused workplace and are eager to learn.
You'll ideally demonstrate:




A passion for delivering exceptional customer serviceStrong verbal and written communication skillsExcellent problem-solving and critical thinking abilitiesConfidence learning new systems and technologyThe ability to work towards service and performance targetsA growth mindset and commitment to ongoing learningA positive, collaborative approach to teamworkAn interest in building a career within financial services
Experience in a contact centre or phone-based customer service environment will be highly regarded but is not essential.
What We Offer
Meaningful Impact
Our work matters.
We support the people who serve and protect Victorian communities, helping them achieve the best possible superannuation and retirement outcomes.
Learning and Development
We invest in our people through structured training, ongoing coaching, professional development opportunities and industry-recognised qualifications.
Flexibility and Wellbeing
Enjoy a healthy work-life balance with:
Hybrid working arrangementsRegular breaks throughout the dayNo weekend or public holiday workConsistent business hours between 8:00am and 5:00pm
Supportive Culture
As a smaller organisation within a dynamic industry, we pride ourselves on building strong relationships and creating an workplace where people feel valued, supported and empowered to succeed.
Our leaders are invested in your growth and committed to helping you build a successful long-term career.
Additional Information
Start Date: Monday 5 October ****Training: Three weeks of comprehensive onboarding and trainingWorking Hours: Monday to Friday between 8:00am and 5:00pmHybrid Working: Up to three days working from home after successful completion of training and onboarding
ESSSuper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive workplace where all employees feel respected, valued and supported.
We welcome applications from people of all backgrounds, experiences and identities.
Closing date: Friday 4th September ****.
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📌 Superannuation Consultant (Melbourne)
🏢 ESSSuper
📍 Melbourne