Waterloo location, hybrid role (2 days WFH)Permanent full-time opportunityCompetitive hourly rate of $***** + superannuation + NFP salary packaging7 additional leave days per year + Fitness Passport + Discounted Private Health Insurance
Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need.
Our ACAS team are growing, and we have an exciting opportunity to join our Customer Service team.
What will your role look like?
Our Customer Service Officer will provide strong and effective administration support to the organisation.
Day to day this includes:
Deliver exceptional customer service over the phone to clients and representativesConduct all client interactions in a professional, knowledgeable and supportive mannerRespond promptly to emails from all stakeholdersProvide strong administrative support to ACAS staff to ensure operational effectivenessEscalate complaints to the Customer Care Team Leader in a timely fashionAssist clients with inquiries related to My Aged Care and assessment outcomesMail My Aged Care support plans and Delegate decision outcome notices to clientsConduct monthly client surveys to gather feedback and improve servicesMaintaining currency of knowledge relating to aged care services both funded and non funded.Assisting with continuous improvement frameworks to regularly evaluate administrative processes
To be successful in this role you'll need:
A kind heart and genuine passion for providing high quality care to the elderlyCommitment to excellence in customer service, both internal and external stakeholdersExperience with My Aged Care portal and the aged care and /or community services sectorExcellent communication skills, written, verbal and listeningExcellent planning, organising and problem solving skillsWillingness to apply for a Police Check
What we can offer you:
Competitive hourly rateNot for profit tax benefits so you pay less taxFitness Passport discounted gym membershipsPaid parental leaveLong Service Leave after 5 yearsDiscounted Private Health Insurance
Aged Care Assessment Services acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.We welcome and encourage applications from people across our diversecommunity, especially from Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
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📌 Acas Customer Service - Acas Management (Tasmania)
🏢 Catholic Healthcare
📍 Tasmania