At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer.
Through overthinking every element of the guest's stay, AC provides everything you need and nothing you don't.
Be a part of our global tribe and work with like-minded people.
To those cultural innovators, join us as a Guest Experience Expert today.
Use your inner creativity and love for art, design, and culture to engage and inspire guests.Position Summary:Support your like-minded Guest Services team with general operational tasksBe an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectationsAssign rooms according to guest requests and preferences whenever possibleHandle general hotel enquiries, engage and inspire guests through each guest experienceAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBuild and strengthen relationships with existing and current customers to enable future bookingsAbout You:Experience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to escal...Self-motivated,



driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeExclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusivenessAC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years.
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📌 Guest Service Agent (Melbourne)
🏢 AC Hotels
📍 Melbourne