Mo's Knox City is part of Mo's Mobiles, one of Australia's largest independent Vodafone franchise networks, with around 34 stores nationally.
We are guided by one principle: Customer First, People Always.
Every person who walks into our store is looked after by a Trusted Advisor — someone who listens first, understands what the customer actually needs, and recommends the right solution with complete transparency.
We back that up by looking after our people just as well: real training, real coaching, and a genuine pathway to grow.About the roleAs a Sales Assistant you are the first person our customers meet and the face of our store.
You are not there to push products — you are there to be a Trusted Advisor who understands what each customer needs and matches them to the right solution.
We will train you in CARE, our four-step approach to every customer conversation.In this role you will:CONNECT — welcome every customer within 30 seconds and make them feel genuinely valuedASSESS — ask great questions to understand the customer's device, plan, household and how they really use their serviceRECOMMEND — confidently recommend the right plan, handset, accessories and protection, and be upfront about price and termENGAGE — complete the sale properly so the customer walks out working, with accurate notes and paperwork every timeSell mobile phone services, handsets, accessories, protection and prepaid rechargeExplain product features, plans,



pricing and contract terms clearly and honestlyComplete point-of-sale transactions and the associated administration accuratelyRecord accurate activity notes for every customer interactionFollow all Mo's Mobiles, TPG/Vodafone and industry compliance requirements, including identity verification and the Telecommunications Consumer Protections (TCP) CodeKeep the store presentation-ready, replenish stock and support stocktakeOpen and close the store, secure cash and reconcile EFTWork safely and follow WH&S; procedures at all timesAbout youWe hire for attitude and train for skill.
You will be a outstanding fit if you have:A genuine interest in people — you would rather solve a problem than close a dealCuriosity about technology and telecommunicationsConfidence using computers and point-of-sale systemsAvailability across a retail roster, including evenings, weekends and public holidaysPrevious retail or customer service experience (highly desirable, not essential)What we offerHourly rate of $***** – $***** (Adult rate 21+yrs) depending on employment type and experiencePenalty rates for evenings after 6pm, weekends and public holidaysSales incentives on top of your base rateFull CARE sales training, product training and ongoing in-store coachingRecognition through our WOW Factor program, which rewards customer experience — not just volumeHands-on access to the latest devices and technologyWe welcome applications from people of all backgrounds and experiences.
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📌 Sales Assistant — Mobile & Technology (Melbourne)
🏢 Mo's Mobiles
📍 Melbourne