Inner West SydneyAsset Finance | Commercial CollectionsEstablished Finance BusinessRemuneration: to $90k plus superAbout the CompanyOur client is an established Australian finance business providing funding predominantly for vehicles.With a long-standing presence in the market, the business prides itself on building strong customer relationships and providing responsive, practical service.This is an opportunity to join a close-knit team where you will have responsibility for managing customer accounts and working directly with senior management.About the RoleReporting to the General Manager, you will be responsible for managing the collection of overdue customer accounts and working with customers to resolve payment issues.This is a hands-on collections role where you will communicate directly with customers, brokers and external parties to understand individual circumstances, negotiate appropriate payment arrangements and achieve positive recovery outcomes.You'll manage accounts through the collections process and provide regular updates on overdue accounts.
Where matters become more complex, you'll work closely with senior management and external recovery specialists.The role also provides exposure to insolvency matters, asset repossessions and loss recovery.Key ResponsibilitiesManage a portfolio of overdue customer accountsContact customers regarding outstanding payments and negotiate appropriate payment arrangementsWork with customers to resolve payment issues and return accounts to satisfactory payment arrangementsRespond to enquiries from customers and brokers in a qualified and timely mannerLiaise with administrators, liquidators, bankruptcy trustees,



accountants and legal professionals where requiredMaintain accurate records and provide regular reporting on overdue accountsEscalate more complex recovery matters to senior managementAssist with the repossession and sale of motor vehicles and other financed assets where requiredWork with external collection and recovery specialists on more complex mattersBuild strong working relationships with customers and internal and external stakeholdersAbout YouPrevious collections experience within asset finance, equipment finance, banking or a related financial services environmentExperience managing overdue customer accounts and negotiating payment arrangementsStrong communication and relationship-building skillsA practical and professional approach to resolving difficult customer situationsGood organisational skills with the ability to manage your own portfolio and prioritiesStrong attention to detail and accurate record keepingConfidence dealing with customers, brokers and external professional advisersWorking knowledge of Microsoft Word, Excel and OutlookWhat's On OfferBroad collections role with ownership of your own portfolioExposure to commercial collections, insolvency and asset recovery mattersWork directly with experienced senior managementClose-knit and supportive working environmentRemuneration subject to experienceOur client is looking for someone who takes ownership of their work, communicates well and enjoys finding practical solutions to problems.You'll be joining a small team where your contribution is visible and where strong relationships with customers and colleagues are important.If you're an experienced Collections Officer looking for a role where you can manage accounts from initial arrears through to more complex recovery matters, we'd welcome a confidential discussion.
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📌 Collections Officer (New South Wales)
🏢 Thomas Executive
📍 New South Wales