Service Desk EngineerSalary: £28,000 – £32,000 per annumThe RoleAre you currently working in a 1st Line Support position and ready for the next step in your IT career?
This chance is ideal for someone who has built a solid foundation in IT support and is looking to move into a more technical role within a busy Managed Service Provider.
You'll take on more complex issues, work closely with experienced senior engineers, and gain exposure to a wide range of technologies, clients, and projects.You'll be supported in developing your technical skills while taking greater ownership of incidents, troubleshooting, and infrastructure‐related work.Key ResponsibilitiesInvestigate and resolve support issues escalated from 1st Line teamsSupport users across Microsoft 365, Windows environments, servers, networking, and business applicationsWork alongside senior engineers to diagnose and resolve more complex technical problemsManage and prioritise tickets in line with agreed service levelsAssist with system upgrades, migrations,



and infrastructure projectsCarry out routine maintenance and health checks across client environmentsCreate and maintain explicit technical documentationContribute ideas to improve support processes and service deliveryWhat We're Looking ForExperience within a 1st Line Support, IT Support, Service Desk, or Helpdesk roleStrong troubleshooting skills and a genuine interest in developing technicallyExperience supporting Microsoft 365 and Windows environmentsUnderstanding of ticketing systems and working to SLAsValuable communication skills and a customer‐focused approachIT qualifications or certifications would be beneficial but are not essentialMicrosoft certifications or training in Microsoft 365, Azure, or Windows technologies would be advantageousFull UK driving licenceWhy Apply?
Clear prospect to progress into a dedicated 2nd Line positionExposure to a broad range of technologies and client environmentsSupport from experienced senior engineers and technical leadershipInvolvement in project work alongside day-to-day supportLong-term progression towards 3rd Line or infrastructure‐focused rolesInterested?
If you've gained solid experience in 1st Line support and are looking for a prospect to broaden your technical skills and take the next step in your career, we'd like to hear from you.ApplyNow
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📌 Service Desk Engineer City Of Ipswich (Ipswich City) (Victoria)
🏢 Cooper Lomaz
📍 Victoria