Job Title: Medical ReceptionistResponsible to: Practice ManagerJob OverviewTo provide a high quality reception service to all users in a qualified, courteous and efficient way.
Be the first point of contact for the practice projecting a positive, friendly image to all service users either in person or over the telephone and direct them to the most appropriate service for their needs.ResponsibilitiesGreet and direct patients and visitorsMake appointments both in person and over the telephoneDeal with requests for home visits according to the practice protocolDeal with general enquires from patients and external agenciesGeneral assistance to practice team and respond to the needs of the doctors/nurses during surgeryProcess daily tasks received from patients and team membersGive out test results following GP instructionsAdministrationRegistration of patientsReturn medical records for patients who are deceased/leaving the practiceProcessing patient change of addressWhen required process incoming mailScanning of hospital lettersPrepare outgoing mailInput and extract data from the practice computer systemPrescriptionsProcess repeat prescriptions in accordance with the practice policyHand out repeat prescriptions ensuring patient identity is verifiedDeal with prescriptions queries from patients and pharmaciesGeneralKeep the waiting area and reception tidy at all timesMake refreshments for doctors,



other team members or visitors to the practice as requestedEnsure consulting rooms are well stockedAny other reasonable duties assigned by managerConfidentialityPatients trust us with and allow us to gather sensitive information in relation to their health care needs.
They have a right to expect that staff will respect their privacy and act accordingly In line with their daily duties the employee may have information relating to patients and their carer, practice staff and other healthcare workers.
They may also have access to information relating to patients and their carer, practice staff and other healthcare workers.
They may also have access to information relating to patients and the practice as a business.
All such information is strictly confidential.
Information relating to patients, carers, colleagues, healthcare workers or any business matters may only be shared with authorised persons and in accordance with the practice policies and procedures in relation to confidentiality.Health and SafetyThe employee will observe health and safety guidelines at all times and report any potential risks identified.Equality and DiversityThe employee will support the equality, diversity and rights of patients, carers and colleagues and respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
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📌 Medical Receptionist (New South Wales)
🏢 Allscreens Nationwide
📍 New South Wales