About StartekStartek is a leading global provider of customer experience management solutions.
The company provides business process outsourcing and technology services to corporations around the world across a range of industries.
Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.About our role:Startek is currently recruiting for our Energy Distribution team, we are looking for Administration & Data Entry Consultants to join the Billing, Recent Connections and Retailer Support GasandElectricity teams.
In this role you will be efficiently processing meter reading and billing transactions, resolving meter reading and billing anomalies and generating and delivering accurate and complete consumption billing data to retailers and network users.You will efficiently handle and resolve in a timely manner all retailer and network user billing, service and operational enquiries, requests, and complaints in accordance with regulatory and commercial requirements.You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers.
You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.Start Date:



Tuesday 1st of September ****Flexibility to Work from Home and in our Melbourne Docklands Offices!
Rotating Roster -Monday to Friday, 8:00am to 6:00pmStart Date: Tuesday 1st of September ****Location:Commence training and working in our Melbourne Docklands offices and work from home and office on rotation once speed to competency is achieved (approx. 3 days per month in the office)Operating Hours: Rotating Roster -Monday to Friday, 8:00am to 6:00pm35paid hours per week, with availability to do extra hours when neededPay Rate:$***** per hour plussuperannuation plus leave entitlementsTwo weeks 'On the Job'style trainingReward and recognition program,social club + moreFun and rewarding call centreOpportunity to develop a career with a global organisationAll applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.What we are looking for:Previous customer service, administration or data entryexperience within a Utilities company (Gas/Electricity) – advantageousPrevious Experience with Microsoft Excel – advantageousSound business judgement and decision-making abilityEffective and appropriate communication skills, both written and oralAttention to detail, accuracy and strong data entry skillsAbility to prioritise and time management skillsAbility to work autonomouslySelf-motivation and a team playerFlexibility to shift focus and switch tasks to meet regulatory deadlines
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📌 Admin & Data Entry Consult. (Melbourne)
🏢 Startek
📍 Melbourne