Taronga Western Plains Zoo Dubbois looking for enthusiastic and customer-focused Guest Experience Officers (GEOs) to join our visitor experience team across a range of areas including Admissions, Retail, Hire and Accommodation (Guides).
With multiple permanent and casual opportunities available, this is your chance to play a key role in creating unforgettable experiences for guests visiting one of Australia's most iconic zoos.Multiple permanent and casual positions availableOpportunities across both Guest Experience (Admissions/Retail/Hire) & Accommodation teamsJoin a dynamic retail and guest experience team focused on delivering exceptional visitor experiences at Taronga Western Plains ZooTCSA Wages Employees Award, Mon to Fri $***** per hour + 12% superannuation (plus additional weekend and after hours penalty rates where applicable)About the RoleAs a Guest Experience Officer (GEO), you'll be at the centre of the visitor experience and a key ambassador for Taronga Western Plains Zoo.Guest ExperienceWe are recruiting GEOs across two core areas:Supporting Our Admissions, Retail And Hire Operations, You WillWelcome and assist guests throughout their visitProcess admissions and ticket sales and enquiriesPromote memberships, retail products and guest experiencesAssist with bike, cart and hire operations and sallesDeliver exceptional customer service and create memorable guest interactionsContribute to achieving sales and visitor satisfaction outcomesAccommodationWorking with guests staying in our accommodation, you will:Deliver engaging and memorable guided zoo experiencesWelcome and host overnight accommodation guestsProvide exceptional service throughout the guest journeyShare knowledge and stories about Taronga's animals,



conservation work and facilitiesCreate unique experiences that exceed guest expectationsWorking HoursRoles operate on a flexible Monday to Sunday rotating rosterTypical shifts range between 7am and 9:00pm, with some early morning, evening and weekend work required depending on the operational areaAvailability during weekdays, weekends, public holidays and peak visitor periods (school holidays) is essentialKey AccountabilitiesDeliver exceptional customer service across all guest touchpoints, including ticketing, hire, retail and accommodation environments, creating engaging and memorable experiences that encourage repeat visitation.Actively promote and sell zoo tickets, experiences and memberships, using strong product knowledge and sales techniques to maximise revenue and enhance the guest experience.Maintain high standards of retail presentation, including visual merchandising, stock availability, cleanliness, and point-of-sale operations to support a commercially successful environment.Proactively resolve guest issues and identify opportunities to improve both guest satisfaction and commercial outcomes.Work collaboratively as part of a high-performing team to support daily operations across Guest Experience and Retail areas, contributing to both service excellence and sales performance.Comply with organisational policies, including customer service standards,



sustainability practices, and Work Health and Safety requirements.About YouWe're looking for someone who thrives in a quick-paced, guest-focused retail environment and is passionate about delivering outstanding service.You Will BringProven experience in a retail , tourism, hospitality and/or guest-facing role, with confidence in engaging customers and driving salesStrong communication and interpersonal skills, with the ability to create positive and memorable guest interactionsExperience using point-of-sale (POS) systems and handling transactions accuratelyHold a current NSW Driver's License and willingness to obtain MR licence (Guides)Maintain a current Working with Children Check (WWCC) at your own expenseCurrent Applied First Aid qualification (or willingness to obtain) and ability to maintain this qualification at your own expenseBenefitsOur employees enjoy generous employment conditions including some of the following:Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo'sFree onsite car parkingA wide range of discounts on our award winning accommodation across both sitesDiscounted food and beverage purchases across the sitesFitness PassportWe're a social team - there's always lots going on around the zoo that we get involved with!
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We Value DiversityTaronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
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📌 Guest Experience Officer - Admissions/Retail/Hire And Accommodation - Twpz (Dubbo)
🏢 Taronga Conservation Society Australia
📍 Dubbo