We are seeking a highly capable Workshop Manager to lead our Sydney Workshop operations within our Smithfield Branch.
Reporting to the NSW Service Manager, you will take full ownership of workshop performance - driving productivity, cost control, quality outcomes, and team leadership.
This is a pivotal leadership role responsible for delivering operational excellence across Service, Rentals, Refurbishment, and Import functions, while ensuring a strong focus on safety, customer satisfaction, and continuous improvement.
Requirements
Key Responsibilities
Lead end-to-end workshop operations, ensuring efficient workflow and resource allocation
Manage labour recovery, productivity, and performance against budget targets
Oversee workshop output quality and ensure KPI achievement across all functions
Drive cost control across overheads and indirect expenses
Manage the quoting function, ensuring accuracy and strong commercial outcomes
Monitor actual vs quoted performance and provide recommendations
Oversee parts control, stock levels, and workshop processes
Lead performance management, training, and development of workshop staff
Drive continuous improvement initiatives and best practice processes
Partner with Engineering to resolve technical issues and improve outcomes
Manage industrial relations matters, including union engagement and EBA considerations
Deliver accurate reporting on financials, productivity, and operational performance
Champion a strong safety-first culture and ensure full WHS Compliance
Skills & Experience
Proven leadership experience in a workshop / service environment (industrial, automotive, or capital equipment preferred)
Strong commercial acumen with experience managing budgets, costs and profitability
Demonstrated ability to drive productivity and exceed performance targets
Experience managing quoting functions and interpreting financial/operational data




Solid understanding of workshop operations, resourcing, and job flow
Experience in a unionised environment and exposure to EBA frameworks
Strong people leadership skills with experience managing large, hands-on teams
Technical/mechanical knowledge within a service-based environment
Excellent communication skills with the ability to influence stakeholders
Benefits
What sets us apart?
Crown's history began when two brothers founded the Company in Current Bremen, Ohio (USA) in ****.
Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe.
Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.
As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:
A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
Corporate Rates for Private Health Insurance.
An inclusive working environment.
An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.
The Company
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market.
The Company has operations in all Australian States and territories as well as many regional locations.
The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.
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📌 Workshop Manager (New South Wales)
🏢 Crown Equipment- Australia
📍 New South Wales