SHARED SERVICES SUPPORT OFFICER | GRAFTON NSWJOIN TIDDA WORKFORCETidda Workforce partners with government, infrastructure, and community organisations to connect talented people with meaningful employment opportunities.We are committed to creating pathways, supporting diversity, and helping people build rewarding careers.ABOUT THE ROLETidda Workforce is currently seeking Shared Services Support Officers for an exciting prospect with a large government organisation based in Grafton, NSW.
Working within a fast-paced Shared Services team, you will provide customer support through phone, live chat, and online ticketing systems while helping employees and customers access important information, services, policies, and procedures.
This role would suit candidates from customer service, administration, retail, reception, contact centre, shared services, or service desk backgrounds.Role DetailsLocation: Grafton, NSW.
Applicants must live locally as this role is 100% on site.
Start Date: ASAP (pending checks).
Contract Length: 3 Months.
Pay Rate: $33 - $***** per hour + Super.
Hours: 35 hours per week up to 7hr days.Applications are being reviewed as they are received, with submissions closing on Tuesday 18 August ****.
Early applications are encouraged.KEY RESPONSIBILITIESProvide customer support via phone, live chat,



and ticketing systemsRespond to Tier 0 and Tier 1 enquiriesDeliver high-quality customer service and first-contact resolutionProcess service requests and transactions accuratelyProvide information relating to policies, procedures, and servicesMaintain accurate records across multiple systemsEscalate issues when requiredParticipate in team meetings, coaching sessions, and ongoing trainingAdhere to workforce scheduling and service level requirementsABOUT YOUYou enjoy helping people, communicating with a wide range of customers, and working within a supportive team environment.To Be Successful You Will HavePrevious customer service experienceStrong communication and interpersonal skillsGood computer skills and data entry accuracyExperience using Microsoft Office and Microsoft TeamsAbility to multitask and manage competing prioritiesStrong attention to detailAbility to learn new processes and systems quicklyCall centre experience highly regardedRetail, reception, administration, or service desk experience highly regardedMust be able to pass a background checkWHAT'S ON OFFER$33-$***** per hour + SuperImmediate Start AvailableMonday to Friday HoursSupportive Team EnvironmentValuable Government ExperienceOngoing Training and SupportPotential Contract ExtensionOpportunity to develop administration and customer service skillsTidda Workforce encourages applications from Aboriginal and Torres Strait Islander peoples, women, culturally diverse communities, ex-defence personnel, and candidates from all backgrounds.Tidda Workforce - Connecting People, Creating Opportunities.
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📌 Call Centre Operator (South Grafton)
🏢 Tidda Workforce
📍 South Grafton