Quality Engineer
Primary Location: Canning Vale, WA, AU
Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society.
As an industry leader, Metso helps transform these essential materials to enable sustainable up-to-date life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future.
Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change.
At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date:09/02/2026
Introduction
We are seeking a Quality Engineer to join our APA Quality Team.
You will be leading the end-to-end technical management of customer claims across the region - from case intake through root cause analysis, CAPA ownership, and closure - acting as a single-point quality interface that reduces handovers and ensures timely, consistent, and technically sound resolution.
The role combines quality engineering rigor (failure analysis, dimensional and metallurgical evidence) with claim coordination excellence, and advises Business Lines on design improvements arising from recurring failure patterns.
This position will be based in Canning Vale or Beresfield; however, it may require *****% of travel.
Team you belong to
You will join a team of Regional Quality Head.




Our team is currently developing and will support quality customer claim process with the ultimate objective of improving operational excellence and customer satisfaction.
We work closely with
internal and external stakeholders
, including Business Lines, Supply Chain sites, Procurement, Manufacturing Plants, Engineering, Market Areas (MA), Distributors, and Global Order Management.
Our team culture is strongly values-driven and focused on collaboration, accountability, and customer driven approach.
As a Quality Engineer, you will:
Own technical case intake for CNS customer claims within the region, performing a first-level engineering assessment of evidence (photos, dimensional reports, lab results) to determine investigation scope before assignment.
Perform technical failure analysis using material, dimensional, and metallurgical evidence (fastener fracture patterns, weld integrity, rubber/PU compound degradation), working directly with Plant Engineering to validate root cause before CAPA definition.
Maintain case closing and aging tracking, ensuring claims are administratively and technically closed.
Lead engineering root cause analysis of claimed failures, distinguishing confirmed facts from inferences and applying structured methodologies (8D, Ishikawa, 5-Why).
Own CAPA execution for assigned cases end-to-end, including defining corrective and preventive actions, assigning owners, tracking D-step SLAs, and ensuring RCA quality before closure or reopening.
Ensure lessons learned from claim investigations are captured and shared across relevant sites and regions, contributing to horizontal deployment of corrective actions.
Conduct warranty approval technical review - validate the engineering basis
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📌 Quality Engineer (Western Australia)
🏢 Metso
📍 Western Australia