Head of Client Engagement (12 Month Contract)
About My Guardian
My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services.
We are passionate about empowering our clients to live independently with dignity and respect.
As we continue to expand nationally, we are seeking an exceptional leader to step into the role of Head of Client Engagement for an initial12 month contract, with potential for extension or permanancy subject to operational requirements.
This isa critical management position responsible for driving client growth, experience, and operational excellence.
About The Role
Reporting to the Client Engagement General Manager, the Head of Client Engagement will oversee a dedicated and passionate team of case managers who provide exemplary care to our clients, prospective clients and their families.
You will guide and support the team through the intake and decision-making process, ensuring clients and their families feel supported, informed, and confident in choosing My Guardian.
This is a fast-paced, relationship-driven role requiring robust communication skills, attention to detail, and the ability to manage multiple stakeholders while maintaining a high standard of professionalism and care.
Key Responsibilities
Lead the national Client Engagement function across multiple states
Drive client acquisition, conversion, and retention strategies
Oversee intake, onboarding, and support coordination teams




Build and maintain strong referral partnerships (hospitals, LACs, coordinators, community networks)
Ensure all operations align with Aged Care and NDIS regulatory frameworks
Deliver executive-level reporting, KPIs, and performance insights
Contribute to strategic growth, partnerships, and expansion initiatives
Generate and manage referral pipelines through networking and community partnerships.
Build a high-performance, accountable leadership culture
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs
What We're Looking For
Proven experience in a leadership role within aged care, disability, or community services
Deep understanding of client intake, onboarding, and service delivery models
Strong working knowledge of NDIS and Aged Care compliance frameworks
Exceptional stakeholder engagement and leadership capability
What We Offer
Join a high-growth organisation with national expansion plans
Be part of a hands-onSeniorLeadership Team
Lead and shape a critical function at scale
Work from our Sydney Olympic Park head office (on-site, 5 days)
Access to on-site gym membership and team events
A genuine opportunity to build, influence, and leave a legacy
Please note that only shortlisted candidates will be contacted.
19 August ****
Sydney Olympic Park
New South Wales, Australia
Full Time
Healthcare & Medical
Other
#J-*****-Ljbffr

📌 Head Of Client Engagement (12 Month Contract) (New South Wales)
🏢 Ngare Employment Solutions
📍 New South Wales