Make Your Mark in this exciting prospect to work at Australia's leading data centres.
Fantastic opportunity to enter the rapidly growing Data Centre industry
Join a collaborative team in a detail-focused service desk role
Tailored CDC Academy and hands-on training provided
About us:
Established in ****, CDC Data Centresis Australia's leading operator of sovereign, secure, world-class data centre facilities.
Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC's diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity.
We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities.
Our mission is to attract, retain and grow the world's best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers.
Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.
About the role:
We're looking for a proactive and highly organised
Service Desk Coordinator
to join our team and play a key role in keeping communication, incident response and change activity running smoothly across the business.
This role sits at the centre of operations, acting as the link between internal teams, customers and key stakeholders to ensure updates are clear, timely and aligned.
You'll work across
incident management, change management and service communications
, helping maintain consistency, support service delivery and keep everyone informed.
This is a great opportunity for someone with a background in
customer service, call centre, help desk or service coordination
who enjoys working in a structured environment, following process and communicating with a wide range of people.




Other responsibilities include:
Coordinate and communicate incidents, changes and service updates across multiple teams
Act as the central point of communication between internal stakeholders and customers
Support incident management processes, ensuring responses are within agreed service levels
Help manage change activities by tracking timing, updates and customer expectations
Maintain accurate handovers between shifts to ensure smooth continuity of serviceChallenge and align severity classifications against the agreed matrix and process
Keep stakeholders informed through Teams, email and other communication channels
Assist with reporting, trend analysis and continuous improvement activities
Contribute to small internal projects focused on team development and process improvement
What's in it for you:
CDC offers excellent employment conditions and benefits such as:
CDC Academy
-Mark your mark by enhancing your professional development with the CDC Academy.
Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
CDC Day
- An additional day of paid leave dedicated to nurturing your health and wellbeing.
Parental Leave
- Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
Volunteer Leave
- Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
Employment Assistance Program
- Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
CDC Social Events
- CDC's offers staff and their family's inclusive events that nurtures relationships,



connection and friendships across the business.
CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.
About you:
You're a strong communicator who stays calm under pressure, thrives in a process-driven environment and knows how to keep people informed without losing attention to detail.
You're confident dealing with different personalities and stakeholder groups, and you're comfortable having the occasional difficult conversation when process, priorities or expectations need to be challenged.
You may come from a
call centre, service desk, help desk, customer service or coordination
background, and you're looking for a role where you can learn, grow and build a long-term career.
Most importantly, you bring maturity, initiative and a genuine willingness to get stuck in.
You'll also bring:
Strong written and verbal communication skills
Previous experience in a customer service, call centre, help desk or coordination role
A process-driven mindset with the ability to follow structured procedures consistently
Confidence communicating with a broad range of stakeholders and teams
The ability to prioritize, stay organised and work well under pressure
A proactive, go-getter attitude and willingness to learn on the job
Sound judgement and the confidence to challenge or clarify information when needed
A team-first approach and the ability to keep multiple parties aligned
Essential:
Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
Diversity helps us all achieve more.
At CDC, we are committed to fostering an inclusive workplace where everyone feels valued, respected and supported.
We believe diverse backgrounds, perspectives and experiences drive innovation, stronger outcomes and a culture built on trust and care.
At CDC, we encourage everyone to bring their authentic selves to work and feel supported to succeed.
Closing Date:
11:59pm, Wednesday 9 September ****
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📌 Service Desk Coordinator (24/7 Shift) (Canberra)
🏢 CDC Data Centres Pty
📍 Canberra