Location:
Melbourne - CBD and Inner Metro suburbs
Reference:
*****
About the Role
The Service Delivery Analyst is responsible for providing end-to-end support for the Residential Tenancies Bond Authority Salesforce solution, ensuring a smooth transition from project delivery to stable operations.
Work with technical teams, vendors and business stakeholders to manage incidents, changes and data integrity issues while driving strong customer outcomes and continuous service improvement.
This challenging and exciting role will demand your exceptional communication and stakeholder management skills whilst effectively managing complex system issues for the organisation.
Your genuine passion for providing the best customer support and improving processes and ways of working continuously will be favourably regarded.
Key Accountabilities
Execute IT Service Management (ITSM) processes in collaboration with the Service Management Team.
Perform data validation,reconciliationand root cause analysis toidentifyand resolve system and data issues.
Collaborate with engineering and business teams to design, test and deploy data integrity solutions.
Use scripting and query tools to extract, transform,cleanandvalidatedata, while implementing controls to reduce system and data risks.




Build strong stakeholder relationships and provide knowledge transfer and training to operational support teams.
Demonstrated experience in managed servicesenvironment.
Strong experience working with ITIL as an ITSM qualified.
Experience in service onboarding and service transitioning to operational teams.
Experience in data analysis and remediation.
Ability to build andmaintainstrong relationships with business and technical stakeholders.
This position is Fixed Term for 12 monthsand isonly open to applicants with relevant rights to work in Australia.
Other relevant information
To be eligible for appointment to this role, applicants willpossesscorresponding work rights for the advertised employment period.
Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.Preferred applicants willbe requiredto undertake pre-employment screening.DGSactively promotes diversity,inclusionand an equal opportunity workplace.
We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
All roles atDGScan be workedflexibly,however it may differ from role to role.
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📌 Service Delivery Analyst (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne