Job Description
Introduction: Sydney, NSW | 12-Month Contract (view to perm)
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About The Role
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Cheil Australia is looking for an experienced and results-driven CRO Manager to join our Sydney team, supporting our flagship client, plus other clients. This is a critical role within our digital team—focused on maximising performance across digital ecosystem through smart experimentation, user journey improvements, and data-led decision-making.
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You'll be responsible for identifying conversion opportunities, designing and executing A/B and multivariate tests, and delivering measurable uplift in performance across e-commerce, campaign landing pages, and broader digital touchpoints.
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What You'll Be Doing
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Lead and own the CRO strategy and testing roadmap for Samsung AU's digital platforms.
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Partner with UX, analytics, development, and media teams to optimise digital journeys—from acquisition to conversion.
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Develop hypotheses and prioritise test ideas based on user insights, analytics data, and commercial impact.
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Design, execute and analyse A/B tests, multivariate tests, and personalisation campaigns.
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Deliver regular insights and performance reporting to internal and client stakeholders.
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Champion best practices in CRO, user psychology, and experimentation methodologies.
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Continuously improve the speed and scale of our testing programs and results delivery.
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Build and manage day-to-day client partnerships
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Diligently identify client needs and create business development opportunities with existing clients
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Managing client financials relating to all CRO clients and programs, forecasting, estimating, billable financial management
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Share results and report insights to all peer teams and executives
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Working closely with the operations, data, user experience, and website production teams
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Skills and Experiences
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What You'll Bring
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Experience & Skills
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5+ years' experience in a dedicated CRO or digital optimisation role—ideally within an agency or client-side on a complex or high-traffic account.
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Hands-on experience with experimentation platforms (e.g., Google Optimize, Optimizely, VWO, Adobe Target, etc.).
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Strong working knowledge of Google Analytics (GA4) and other digital analytics tools.
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A solid understanding of UX principles, user behaviour, and funnel optimisation.
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Familiarity with e-commerce and campaign landing page optimisation.
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A data-driven mindset combined with creative thinking and business acumen.
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Excellent communication skills with the confidence to present insights and influence senior stakeholders.
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Comfortable working in a fast-paced environment with multiple priorities and collaborators
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Why Apply?
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Work with a globally recognised agency and iconic clients
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Supportive and collaborative team environment
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4 days in the office - 1 day WFH
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Chance to build business within a dynamic team
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📌 Cro Manager (Sydney)
🏢 Cheil Australia
📍 Sydney