Job Description
Responsibilities
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Oversee the Operations team, ensuring deadlines are met, tasks are executed, and coordination is maintained
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Support continuous business improvements
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Review operations procedures
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Implement changes
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Ensure adherence to operations procedures
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Provide guidance to employees
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Handle exception requests
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Refer more complex problems to a senior manager
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Resolve day-to-day problems and execute deliverables within the business unit
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Provide functional expertise knowledge to projects or initiatives relating to the business unit
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Manage team workload and provide general oversight and direction to the team
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Maintain internal, operational, and financial controls and operate within risk appetite of the business unit
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Review processes to ensure efficiency and implement process improvement opportunities
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Managerial Responsibilities
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Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
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Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement
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Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results
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Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
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People Manager & Coach: Knows and develops team members through coaching and feedback
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Financial Steward: Manages expenses and demonstrates an owner's mindset
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Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for growth opportunities
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Driver of Business Outcomes: Delivers results through effective team management, structure, and routines
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Skills
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Attention to Detail
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Collaboration
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Customer Service Management
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Customer and Client Focus
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Fraud Management
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Active Listening
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Administrative Services
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Business Operations Management
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Data Collection and Entry
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Quality Assurance
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Client Management
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Coaching
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Performance Management
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📌 Assistant Vice President, Securitisation Operations, Global Treasury & Merchant Operations, Syd[...] (New South Wales)
🏢 Bank Of America
📍 New South Wales