Job Description
Location: Right At Home Beverly Hills, NSW
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Responsible to: Franchise Owner / or Nominated Manager
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Direct Reports: All Clinical and Care Staff
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The Care Manager is responsible for the training, development, and compliance of carers, scheduling and monitoring operational performance and performing nursing care to
Client/Participants
in accordance with an established plan of care in adherence with Right at Home policies and procedures and all other laws and relevant professional standards.
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The Care Manager (Registered Nurse, Enrolled Nurse, Physiotherapist or Occupational Therapist) will oversee the care and coordination of all allocated Client/Participant related activities within the Right At Home service, ensuring that a high quality of consumer-directed care is delivered to all
Client/Participants
within the statutory requirements.
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In addition to Care Management, this role may contribute to developing relationships with hospitals, discharge planners, clinics, and care facilities with a view to delivering care services to meet the market. The Care Manager also manages the care coordination (care partnering) team.
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Client/Participant Focus
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Dealing with a range of clients, participants, and their families daily, this role will handle anything from information requests, feedback, general enquiries, to complaints.
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Serves as a liaison between referral sources, families, carers, and administrative staff members.
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Use a variety of superior interpersonal communication skills to deliver genuinely respectful Client/Participant engagement, including active listening, gaining all customer details, information gathering, problem analysis and solving, persuasiveness, and negotiation.
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Provides Client/Participant and representative education on the nature of services that are available and the effect and benefit of the care plan.
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Maintain oversight and review clinical in-home care assessments and care plans to best meet Client/Participant requirements.
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Performs the duties of a nurse or allied health professional as needed (if within scope).
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Monitors the clinical quality of Client/Participant care, including compliance with all Right at Home care and clinical policies and procedures.
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Supports and implements improvements in line with the Aged Care Standards and other relevant legislation. Ensures training of care staff on clinical competencies, administration and arranges education as required.
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Administrative Functions
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Responsible for the intake and risk management of client needs.
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Ensures compliance with all relevant legislation.
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Ensures proper billing in line with the program guidelines, and direct care is captured correctly.
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Compliance with WHS regulations.
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Maintain oversight of Right at Home Incident Management, as well as reducing risk by monitoring clinical indicators and client outcomes.
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Attend all mandatory Home Office lead training and meetings and share learnings and teaching flows through to the appropriate team members.
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Business Functions
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May assist management with business development opportunities across a range of referral sources.
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May represent the Company at conferences,



health fairs and other community service functions, and participates in civic and/or community committees as requested.
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May actively network with relevant industry bodies & professional contacts.
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Commit to a focus on continuous improvement of care processes and procedures.
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Maintain oversight of clinical and care staff, including regular performance reviews.
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Documentation
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Complete documentation promptly and accurately in Right at Home systems, following organisational policies and legislative requirements.
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Maintain comprehensive records and documentation in accordance with quality standards, frameworks and organisational policies and procedures.
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Leadership
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Undertake all duties within existing qualifications, scope of practice, skills, knowledge, and experience, identifying areas for personal development and improvement.
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Participate in ensuring exemplary quality processes are adhered to and maintained, and ideas and innovations are encouraged and explored.
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Oversee and maintain knowledge of the clinical governance framework, including but not limited to high risk, high prevalence and open disclosure.
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Culture
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Support and navigate care responsibilities in relation to dignity of risk and client choice.
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Lead by example as a mentor and team leader, providing peer support to fellow team members regardless of their role.
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Establishes and maintains effective communication and harmonious working relationships.
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Ensure all staff feel they are a valued and important contributor to the team (Everyone Matters!).
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Promote and commit to a continuous journey of personal growth of all staff and Client/Participant s (Lifelong Learning) (Improve the quality of life for those we serve).
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Create an environment of ensuring laughter and purpose for both Client/Participant s and staff (Positive Energy, Fun and excitement!).
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Strive to always do the best we can (Service Excellence).
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Think outside the square to inspire new ideas (Innovative Thinking).
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Embrace change; meet challenges with courage and fortitude (Be fearless, be brave!).
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Commitment and accountability to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity).
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Undertake projects as requested (Yes, we can!).
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Qualifications
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Educational Qualifications
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Current AHPRA Registration as a Registered Nurse, Enrolled Nurse, Physiotherapist or Occupational Therapist – Essential
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Relevant tertiary postgraduate qualification (Aged Care, Geriatric, Management) – Desirable
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Certificate in a specific nursing-related discipline (Dementia care, geriatric nursing, palliative care) – Desirable
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Postgraduate studies in business, management, and/or finance – Desirable
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Experience
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Minimum of three years of experience in a similar role.
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Knowledge of the aged care quality standards and other relevant legislative requirements – Essential.
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Previous experience in Aged Care or related discipline – Desirable.
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Skills, Knowledge and Abilities
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Fulfils the obligations of Nurse or Health Professional, including the Code of Ethics, Right at Home Code of Conduct and the Aged Care Code of Conduct.
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Time management and Organisational skills demonstrated at a high level.
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Analytical and report writing skills at a high level.
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Ability to create and promote a positive and supportive culture where all staff are valued.
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Ability to manage, direct and supervise staff, coordinating and assessing work activities.
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Problem-solving, negotiation and conflict resolution skills.
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Computer literacy, specifically using Microsoft Office Suite, SharePoint, Database, Scheduling Programs CRMs and Xero (Desirable).
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Key Selection Criteria
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Current AHPRA registration (Registered Nurse, Enrolled Nurse, Physiotherapist or Occupational Therapist).
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Appropriate qualifications and a demonstrated commitment to the Aged Care Sector and the Home Care workplace.
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Australian Federal Police Clearance Certificate.
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Driver's License and a comprehensively insured, dependable private vehicle.
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Ability to assess, plan, implement, and evaluate in-home care and services. Knowledge of the Aged Care & Community Care Sector, Continuous Quality Improvement, and applicable Legislation.
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Working knowledge of My Aged Care and Services Australia.
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Demonstrated ability to lead and actively contribute to organisational effectiveness.
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Demonstrated excellence in
interpersonal/communication
skills (written and oral), and an ability to lead and motivate the Care Team in the achievement of organisational goals.
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Understanding scope of practice and delegation of roles and tasks as required.
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Demonstrated ability to assist in the provision of holistic Client/Participant centered care using a systematic approach.
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Demonstrated ability to communicate effectively with
Client/Participant,
representatives and other members of the Care Team.
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Ability to maintain safety for clients, self, and others, with knowledge of emergency procedures and WHS legislation.
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Demonstrated knowledge of the Legislation applicable to the Role of the Care Manager in the Community Care.
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Demonstrated understanding of open disclosure, risk management and quality principles.
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Demonstrated evidence of a commitment to 'ongoing learning' and updating professional skills and knowledge by attending courses with CDP credits.
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In-Service Training
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Participates in mandatory education and ongoing In-Service training (This requirement need not be met exclusively through Right at Home-sponsored in-services programs).
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Working
Conditions/Environment
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Primarily works in clients' place of residence and office. Shifts or visit times and days vary with clients' needs.
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Notes/Special Instructions
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May be called upon to perform additional tasks as required by the offi ce.
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Preferred Skills
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📌 Care Manager (New South Wales)
🏢 Right At Home
📍 New South Wales