Job Description
ROLE SUMMARY
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The primary function of the Regional Service Manager is to support the dealer network with technical guidance. This includes but is not limited to dealer visits to perform:
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Customer vehicle repair inspections
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CSI – dealer improvement process reviews
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Dealer quality service and repair audits
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In-person at dealer meetings with customers to provide great CX and show Red Carpet Leadership to our dealer network
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Warranty spot check audits
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Verification that dealers are adhering to the EV Australian Standards
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Ensuring dealers have enrolled with the Australian Automotive Service and Repair Authority (AASRA) - Fit and proper person check.
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Making sure dealer staff are completing the required Dealer training programs that are available from ANZ
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Carry out technical investigations in conjunction with HO to rectify field technical and quality concerns.
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Additional note for this position: This role is an significant and unique role in that XPENG are a scaling business; the role is based in the Northern Region Office (QLD) and is primarily responsible for the Northern portfolio of dealers during the mid to long term. However, initially (first ***** months)



will have a requirement to support QLD, NT, NSW & ACT. Specifically interstate travel, sometimes at short notice for customer concerns will be required. After ***** months the role will taper back to focus on QLD and NT.
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KEY RESPONSIBILITIES:
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Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training
(product/system/EV)
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Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion
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Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues
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Attend formal customer case meetings to lift CX and execute brand premium service standards
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THE SUCCESSFUL CANDIDATE WILL HAVE:
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Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background
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Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills
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#J-*****-Ljbffr

📌 Regional Service Manager (Queensland)
🏢 XPENG
📍 Queensland