Job Description
Join APM and help deliver a seamless, secure, and high-performing digital workplace experience for our users.
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We are seeking a proactive and technically skilled End User Computing (EUC) Engineer to join our Digital and Infrastructure team. In this hands-on role, you will be responsible for the deployment, management, optimisation, and support of end-user devices, applications, and workplace technologies that enable our people to do their best work.
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As the subject matter expert for EUC services, you will play a key role in designing and supporting modern desktop, mobility, virtual desktop, and application delivery environments while ensuring security, reliability, and an exceptional user experience.
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About the Role
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You will be responsible for the technical management and ongoing improvement of APM's end-user computing environment, including desktops, laptops, mobile devices, application delivery platforms, and virtual desktop technologies.
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Working closely with Digital, Infrastructure, and Security teams, you will ensure our end-user technology estate remains secure, scalable, and aligned with business needs.
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Key Responsibilities
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Lead the deployment, configuration, and management of desktops, laptops, and end-user devices.
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Deliver applications, patches, updates, and software deployments across the organisation.
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Troubleshoot and resolve complex end-user computing issues.
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Develop and implement end-user computing strategies and roadmaps.
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Design and support EUC architectures to meet performance, security, scalability, and resilience requirements.
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Manage and support technologies including:n
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Virtual Desktop Infrastructure (VDI)
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Desktop-as-a-Service (DaaS)
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Application virtualisation solutions
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Monitor and optimise EUC environments to improve performance and user experience.
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Apply best practices for capacity planning, resource allocation, and system maintenance.
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Ensure compliance with security standards, policies,



and regulatory requirements.
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Implement and maintain security controls including multi-factor authentication, encryption, and access management.
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Identify, prioritise, and remediate vulnerabilities within agreed service levels.
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Collaborate with internal stakeholders to continuously improve workplace technology services.
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About You
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You are a customer-focused technology professional who enjoys solving problems and improving the digital experience for end users. You bring strong technical knowledge across endpoint technologies and thrive in a hands-on environment.
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Required Experience
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2+ years' experience in End User Computing, Desktop Support, or IT Operations.
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Strong experience supporting Windows, macOS, and mobile device platforms.
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Experience with endpoint management tools such as:n
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Microsoft Intune
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SCCM/MECM
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Nerdio
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Knowledge of Active Directory, Group Policy, and identity management solutions.
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Experience supporting application deployment and endpoint security initiatives.
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Strong analytical, troubleshooting, and problem-solving skills.
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Excellent communication and stakeholder management skills.
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Desirable
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Tertiary qualifications in Information Technology, Computer Science, Business, or a related discipline.
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Industry certifications relevant to End User Computing, Microsoft technologies, or endpoint management.
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ITIL certification or exposure to ITIL processes and service management frameworks.
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Experience working with VDI, DaaS, and virtualisation technologies.
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Why Join APM?
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At APM, you'll be part of a purpose-driven organisation making a positive impact in people's lives. You'll work alongside talented technology professionals in a collaborative environment where innovation, continuous improvement, and skilled growth are encouraged.
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If you're passionate about delivering exceptional end-user experiences and want to be part of a growing organisation, we'd love to hear from you.
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📌 Euc Engineer (Queensland)
🏢 Advanced Personnel Management
📍 Queensland