As an Technology Support Lead (Production Support/SRE) supporting the eTrading FICC Technology organization at JPMorganChase, you will play a pivotal, business-facing role focused on the stability and resiliency of electronic trading platforms across Fixed Income, Currencies, and Commodities (FICC).
Your primary responsibilities will include providing production application support for critical eTrading services used across Asia Pacific and globally, partnering closely with Front Office, Operations, and technology teams.
You will act as the primary technology liaison for trading and operations stakeholders in Singapore, Japan, Hong Kong, and Australia, delivering business-oriented production support and driving incidents through to resolution with clear communication, disciplined execution, and solid risk awareness.
Job responsibilities
Deliver technology application support to FICC eTrading business and operations teams across the Asia Pacific region
Review and implement technology releases, infrastructure updates, disaster recovery exercises, and patch management for eTrading platforms
Oversee production technology incidents, ensuring prompt engagement, escalation, and clear communication with business, technology, and vendor partners
Troubleshoot database issues and address data/report concerns impacting trading workflows (e.g., pricing, execution, trade capture, reference/market data)
Enhance support documentation and operational procedures (runbooks, playbooks, escalation paths)
Collaborate within a global, follow-the-sun support model
Serve as a Subject Matter Expert (SME) for key eTrading applications/services, maintaining global best practices and standards
Conduct root cause analysis (RCA) after incidents,



identify, track, and implement preventive actions to reduce recurrence and improve resiliency
Contribute to the development of tools, frameworks, and techniques to boost productivity and quality in production support, applying SRE principles.
Develop and maintain automation to improve platform reliability, reduce manual toil, and increase team efficiency
Provide support during early APAC hours and participate in rotational weekend coverage aligned to market/trading coverage needs
Lead team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data
Apply reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations
Required qualifications, skills, and capabilities
Bachelor's degree in Engineering, Computer Science, or Information Technology
10+ years of experience in application support and production management for business-critical platforms
Proven experience in Production Support and SRE,



with a solid understanding of SRE protocols and methodologies (availability, incident response, error budgets, automation/toil reduction)
Support management skills, including designing/using monitoring dashboards, generating service KPIs, reporting on stability and performance, and monitoring logs/message buses
Experience in technology disaster recovery planning and execution for time-sensitive services
Demonstrated ability to lead Incident and Problem Management calls for business-critical outages, conduct post-incident analysis, and implement preventive measures
Excellent analytical and problem-solving abilities in high-pressure, time-sensitive environments
Capable of driving issue resolution across multiple support teams and stakeholders (Front Office, Operations, Infrastructure, vendor/third parties where applicable)
Demonstrated experience using enterprise-authorized AI to support production operations workflows, validating AI-assisted incident recommendations before action, escalating when uncertain, and ensuring data sensitivity and operational, security, and auditability alignment
Operating systems & scripting: Unix; Python and Linux/UNIX shell scripting
Databases: Oracle, PostgreSQL, Cassandra
Monitoring/telemetry & log analysis: Splunk (log analysis/monitoring), AppDynamics, Dynatrace, Grafana, ITRS Geneos
Scheduling & cloud exposure: Control-M, Autosys; cloud platforms familiarity (AWS, Google Cloud) is advantageous
Preferred qualifications, capabilities, and skills
ITIL v4 certification is a plus.
AWS experience and certification, including familiarity with core AWS services (EC2, S3, EKS, RDS, CloudWatch), is desirable.
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📌 Technology Support Lead, Etrading Ficc Technology (New South Wales)
🏢 JPMorgan Chase
📍 New South Wales