We are seeking an experienced End User Support Specialist to join a dynamic, forward-thinking ICT team dedicated to driving key digital workplace initiatives and cloud integration for our Federal Government client.
Play a vital role in enabling workforce productivity and supporting major IT transformation projects, including Microsoft 365 optimisation, Azure integration, and modern endpoint security enhancements.
Responsibilities:
Deliver high-quality second-line technical support and troubleshooting across desktops, laptops, mobile devices, and peripherals to ensure uninterrupted service delivery.
Provision, configure, and maintain operating systems, up-to-date endpoints, standard software packages, and device imaging workflows.
Manage endpoint security measures-including antivirus, encryption, and access controls-while supporting incident response and vulnerability mitigation.
Execute routine system updates, security patches, and upgrades in line with organisational IT policies and industry compliance standards.
Drive continuous improvement by delivering user training,



crafting clear documentation/user guides, and supporting cloud adoption initiatives (Azure and M365).
Maintain accurate IT asset management, lifecycle tracking, and software licensing compliance while collaborating with cross-functional network and infrastructure teams.
Skills & Experience
Strong proficiency in Microsoft 365, Azure Cloud environments, Windows OS, up-to-date endpoint management (Intune/SCCM), device imaging, and endpoint security tools.
Proven track record in an IT Support or End User Computing role, preferably within a complex Federal Government or enterprise environment.
Excellent problem-solving abilities, exceptional customer service skills, and the capacity to deliver clear technical guidance to non-technical users.
Eligibility & Clearance Requirements
Security Clearance:
Due to the nature of this environment, candidates
must hold a current Baseline
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📌 End User Support Specialist (Canberra)
🏢 Aurec Human Capital Group
📍 Canberra