Job Description
Your Role: The Heart of Customer Solutions
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Red Energy is 100% Australian owned by Snowy Hydro. The energy market is changing, but our focus remains on looking after our customers, a commitment that has helped us win 16 consecutive Canstar Blue Awards. We are currently looking for new team members who enjoy solving problems to join us.
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In this role, you'll be the voice of Red Energy, taking ownership of complex customer enquiries and working out fair, practical solutions. It's a rewarding opportunity for someone who wants to use their customer service skills to support people through challenging times, while enjoying a healthy work-life balance and contributing to the award-winning reputation we've built.
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The Details
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Training: 7 weeks of comprehensive, fully paid full-time training.
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Location: Richmond office (dog-friendly space, close to public transport).
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Roster: A rotating roster operating Monday to Friday between 8:00 AM – 8:30 PM.
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Weekends: Just one Saturday shift every four weeks (9:00 AM – 5:30 PM). When you work a Saturday, you will receive a rostered day off during that week.
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Hybrid Flexibility: After your initial training period, you will transition to our hybrid model: 3 days in the Richmond office (including 1 specific anchor day with your team) and 2 days working from home.
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Start Date: August intake!
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The Day-to-Day: What You'll Be Doing
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Solving Complex Queries: Youll take a high volume of calls, listen to customer concerns, calm down tense situations, and see each issue through to a resolution.
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Managing Data & Compliance:



Youll use several different computer systems at once to look up and update customer accounts, ensuring everything complies with our industry regulations.
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Communication Excellence: Translate complex energy information into simple, easy to understand language, building trust with every interaction.
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The Skillset: What You'll Bring
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A Calm Approach: The ability to stay positive and resilient, even when speaking with frustrated or stressed customers.
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Strong Logic: Valuable critical thinking skills to investigate problems and find fair solutions.
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A Willingness to Learn: An open mind and a drive to pick up new processes as the industry changes.
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The Red Energy Perks: What's in it for You?
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Time Off: 30 weeks of paid parental leave for primary carers, plus the flexibility to purchase up to 4 additional weeks of annual leave if you want extra time off.
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Hybrid Working: Training takes 7 weeks in our Richmond office (which is dog-friendly). After that, you'll transition to a hybrid split of 3 days in the office (including 1 specific anchor day with your team) and 2 days working from home.
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Extras & Recognition: Competitive salary plus KPI bonus, our annual awards night, retail discounts with major brands (LG, JB Hi-Fi, Panasonic), and full access to our Employee Assistance Program (EAP).
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Career Development: We genuinely support your growth. You'll have the chance to learn different parts of the business, build your skills, and explore internal advancement opportunities.
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📌 Customer Solutions Consultant (South Australia)
🏢 Red Energy
📍 South Australia