Job Description
Key Responsibilities of the role include;
n
n
Acquiring new clients
n
Owning, managing and responding to RFQ's, RFI's and RFP's
n
Developing quotes and proposals in conjunction with the Black Box Solutions team
n
Managing selected key accounts
n
Establishing and maintaining client relationships across all levels of the organisation
n
Managing contract renewals for selected existing clients
n
Development and maintaining an active account plan for key clients
n
Running regular innovation and roadmap sessions with clients
n
Pitching solutions and services
n
Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
n
Selling value to avoid discounting
n
Achieving and maintaining Vendor certifications
n
Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
n
Achieving quarterly and annual Revenue and Gross Margin targets.
n
n
You will have the following skills and experience;
n
n
Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS)



platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
n
High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events
n
Understanding of, and abides by, the principles and practices of strategic, value-based selling
n
Identifies client needs and translates these into sales opportunities for Black Box
n
Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
n
Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
n
Excellent Communication skills – both written and oral
n
The ability to handle pressure and meet tight deadlines
n
Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work setting
n
6+ years' experience with proven track records of exceeding quota and key performance metrics.
n
Qualification: Bachelor's degree in business, marketing and/or IT preferred but not essential
n
#J-*****-Ljbffr

📌 Sales Specialist - Cx (Victoria)
🏢 Black Box
📍 Victoria