Claims Coordinator | Permanent, Full-time | Brisbane CBD
Your new company Your new company is a well-established organisation operating within the insurance repairs and property restoration sector.
With a strong presence across the market, they are known for delivering high-quality outcomes, exceptional customer experiences and tailored solutions for residential property claims.
Due to continued growth, they are seeking a motivated and customer-focused Claims Administrator to join their collaborative Brisbane team.
Your new role
As a Customer Claims Administrator, you will act as a key point of contact for customers, insurers and internal stakeholders throughout the claims and restoration process.
Working within a fast-paced environment, you will coordinate multiple tasks, maintain accurate records and provide timely updates to ensure a seamless customer experience.
Key responsibilities
Coordinating and monitoring residential claims from lodgement through to completion
Providing customers with updates and responding to enquiries via phone and email
Maintaining accurate records across internal systems and client platforms
Liaising with contractors, insurers and internal teams to facilitate outcomes
Managing a high volume of inbound and outbound communications
Assisting with issue resolution and escalating matters where appropriate




Supporting team performance goals and contributing to a positive workplace culture
What you'll need to succeed
To be successful in this role, you'll be a confident communicator with a genuine passion for customer service and administration.
You will also bring
Previous experience within administration, coordination or customer service
Strong organisational skills with the ability to manage competing priorities
Excellent verbal and written communication skills
The ability to build rapport with a broad range of stakeholders
A proactive and solution-oriented mindset
Strong attention to detail and ability to follow established processes
Comfortable working independently whilst contributing to a team environment
Experience within insurance, construction, property or trades-based industries will be highly regarded
What you'll get in return
In return, you'll join a supportive and growing business that genuinely values its people and invests in their development.
Perks include:
Comprehensive training and onboarding
Clear pathways for career growth and progression
Modern office environment located in Brisbane's inner-city fringe
Supportive leadership and collaborative team culture
Ongoing professional development opportunities
Employee wellbeing initiatives and recognition programs
Social events and team-building activities throughout the year
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📌 Claims Coordinator (Brisbane)
🏢 Rashi Joshi
📍 Brisbane