The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof.
Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change.
Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.
As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry.
We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking.
If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you'll be surrounded by passionate, like-minded individuals - The Commons is the place to be.
About the Role
We're looking for an Enquiries Coordinator to be the first point of contact for prospective members, clients and partners across The Commons, The Commons Health Club, Central House and Forum brands.
This is a customer-facing role where you'll manage enquiries across phone, email and digital channels, qualify leads, coordinate tours and bookings, and deliver a consistently warm, professional and on-brand experience.
You'll play a key role in converting enquiries into members and clients, supporting Virtual Office sales, and managing external meeting room, event and studio bookings — all while representing The Commons with confidence, care and attention to detail.
What you'll do
Membership & General Enquiries
Act as the first point of contact for all sales and general enquiries via phone and email
Deliver a confident,



friendly and professional customer experience across all touchpoints
Qualify and pre-screen prospective members, understanding their business needs and culture
Assess suitability and potential conflicts of interest in collaboration with internal teams
Provide clear, accurate information on memberships, pricing, locations and inclusions
Coordinate and schedule sales tours across all Commons locations
Accurately log leads, notes and outcomes in the CRM and proactively follow up enquiries
Respond to Virtual Office enquiries with a strong understanding of the product offering
Manage Virtual Office leads within Salesforce
Support the sales and onboarding journey for new clients
Act as a knowledgeable and reliable point of contact throughout the customer lifecycle
Manage enquiries for meeting rooms, events, photography and podcast studios
Demonstrate detailed knowledge of spaces, capacities and suitability across the network
Coordinate end-to-end bookings and ensure smooth handover to internal teams
Maintain a customer-first approach so external clients feel supported and valued
Customer Experience & Brand Representation
Deliver consistently high standards of service that feel personal and considered
Act as an ambassador for The Commons and our values
Identify cross-selling opportunities where appropriate




Build strong rapport and handle objections with empathy and confidence
Contribute positively to a high-performing Enquiries team
Work Health & Safety
Ensure WHS standards and safe work practices are followed at all times
Communicate and support WHS compliance across members and team interactions
You'll bring
Strong background in customer service, sales support or enquiries management
Confident, professional phone and written communication skills
Highly organised with strong attention to detail
Comfortable managing multiple enquiry streams and priorities
Proactive, solutions-focused and collaborative
Experience using CRM systems (Salesforce highly regarded)
Interest in community-led, premium service or business environments
Why You'll Love Working with Us
At The Commons, you'll be part of a team that values creativity, collaboration, and growth all within a culture built on community.
We offer:
Central HQ location
Hybrid work set up with 1 WFH day per week
In office Chef with nutritious lunch provided daily
Discount on all Commons Cafe and Bar locations
Free counselling sessions
Birthday leave
Ability to work across different locations
Weekly events program e.g. breakfast club, yoga & drinks
Additional paid maternity leave
Further education program to support personal and professional development
Our Values
At The Commons, our values guide how we work, collaborate and show up for one another every day.
We're looking for people who genuinely embody these values in the way they think, act and contribute.
Putting Our Members First
Fostering Community
Working Together as a Team
Constantly Learning & Growing
#J-*****-Ljbffr

📌 Enquiries Coordinator (Melbourne)
🏢 The Commons
📍 Melbourne