Job Description
Ref: ****UK
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Location: Runcorn
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Company Profile
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A well-established SaaS provider with global operations.
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French speaking Operations Manager
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Hybrid work 3 days a week in the office.
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Responsibilities
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Oversee the maintenance of both in office equipment and back-office IT systems, including emergency fault response and planned maintenance
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Liaise with and provide technical support to vendors, external service providers and on-site technical teams
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Build and maintain strong client relationships and manage commercial and contract-related enquiries
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Understand contractual requirements and ensure operations remain fully compliant and meet performance targets
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Manage operational budgets, Profit/Loss performance and track spending against forecasts
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Develop and execute strategic plans and support frameworks for new projects
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Drive continuous improvement and operational efficiency initiatives for existing projects
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Record and report KPI performance and provide team or individual training where required
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International travel required
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Candidate's Profile
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Fluent in French and English to high business standard (written and spoken) – Essential
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Experience in a similar operations management role within the IT or SaaS sector – Essential
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Degree in IT, Engineering or related technical field preferred
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Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools
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Previous experience in budget and P&L; management
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Excellent communication and negotiation skills
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Salary
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Up to £60,000 per annum, plus bonus
#J-*****-Ljbffr

📌 French Speaking Operations Manager (Queensland)
🏢 French Selection (FS)
📍 Queensland