Support the Client Enterprise Services team in managing queries and escalation priority delivery
Operate across the full suite of Enterprise and Wholesale products and delivery activities
Prioritise work orders across all workgroups
Prioritise incident resolution
Align and realign dependent delivery workflows
Direct external and internal workgroups to take action
Maintain a tracker of delivery support activities and outcomes
Provide weekly reporting on completed and in-progress work using the provided template
Cover standard BAU business hours from 7am–7pm
Work with Client-provided systems, equipment, and office facilities
Adapt to changes in resource requirements and formal stand down/reduced operation periods
Requirements
Extensive experience working for a National Telecommunications Carrier preferred
Telecommunications experience
Ability to work across Enterprise and Wholesale products and delivery activities
Availability to cover BAU business hours from 7am–7pm
Availability for assigned Mon–Fri shift: 07:*****:00, 11:*****:00, or 09:*****:00
Minimum of 2 resources must operate from NSW and work from the Client campus




One resource may be based in VIC and operate from the Client office
Required to attend the office 5 days a week for the initial 3 months
After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices
Core Competencies
Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a robust ability to operate across Enterprise and Wholesale products.
Capable of adapting to changing resource requirements while maintaining effective communication and reporting.
Highest-signal resume keywords
Telecommunications Experience
Enterprise And Wholesale Products
Incident Resolution
Work Order Prioritization
Client Reporting
ATS Optimization Keywords
Industry Keywords
National Telecommunications Carrier
BAU Business Hours
Delivery Support Activities
Resource Management
Workgroup Coordination
Tools & Technologies
Client-Provided Systems
Office Facilities
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📌 Delivery Engagement Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales