Job Description
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Senior Recruitment Consultant | Mining OEMs
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Company Overview
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A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.
Role Purposen
As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.
Key Responsibilitiesn
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Account Management:n
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Serve as primary liaison for 5-6 major mining sites across WA
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Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
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Sales & Quoting:n
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Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
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Meet and exceed quarterly targets for spare-parts revenue and service contracts
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Technical Coordination:n
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Collaborate with field-service teams to resolve in office issues and optimise maintenance schedules
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Ensure parts availability and logistics to minimise downtime
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Customer Engagement:n
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Represent the business at site events, industry forums and customer workshops
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Handle customer inquiries and escalations with professionalism and a solutions-focused approach
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Portfolio Development:n
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Maintain accurate account records and sales forecasts
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Review performance metrics regularly to inform strategic account plans
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Key Requirementsn
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Experience:n
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4-5+ years in mining-related account management or spare-parts sales
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Proven track record with crushers, drill bits, mill liners or similar equipment
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Technical Aptitude:n
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Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
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Competent user of ERP/CRM systems (experience with Epicor is advantageous)
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Interpersonal Skills:n
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Excellent relationship-building and negotiation skills
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Resilient under pressure; adept at managing customer feedback and escalations
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Work Style:n
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Highly autonomous self-starter with strong organisational discipline
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Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements
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Seniority level
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Seniority level
Entry leveln
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Employment type
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Employment type
Full-timen
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Job function
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Industries
Miningn
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📌 Customer Support Account Manager - Wa (Perth)
🏢 Csg Talent
📍 Perth